Ratings based on 41 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
Do not let waste your money. They will never tell you that they have sold garden for parties and that they are loud and go on until 11 PM. Gym is very dirty. Mosquitoes everywhere. Not even orth the price. Shame that ITC is associated with it
Comment from Hotel Management
11 Feb 2024 by Virender Thapa, Hotel Management
Dear Mr. Biren,Namaste!!Thank you for taking time to sharing your constructive feedback. We at WelcomHotel Kences Palm Beach, always strive to deliver exceptional experience to all our guests but we fell short on this particular stay.At the outset, I would like to express my sincere apologies for the inconvenience caused during your stay. We have addressed reported issue to concern team to take corrective action. We would request to give us another opportunity to serve you better in your future stay. We looking forward to welcome you back in the nearest future and should you need any further assistance please do not hesitate to contact us.Responsibly Yours Virender ThapaGeneral ManagerWelcomhotel Kences Palm BeachMamallapuramTamil Nadu, India
by A verified traveler
Posted 29 Dec 2023 on Hotels
Service level is low
Even the TV did not provide basic channels like CNN. Or BBC
Not enough lighting in the room to read
Comment from Hotel Management
11 Jan 2024 by Virender Thapa, Hotel Management
Dear GuestNamaste!!Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.Look forward to welcoming you back again at ITC Hotels.Thank YouWarm Regards,Virender ThapaGeneral ManagerWelcomhotel Kences Palm BeachNo. 53 Devaneri VillageEast coast Road, MamallapuramTamil Nadu, India
by A verified traveler
Posted 24 Nov 2023
It was quite calm with great service and food. Away from city hustle bustle its one of the best beach resorts
Comment from Hotel Management
25 Nov 2023 by Virender Thapa, Hotel Management
Dear Mr.Kishore,Namaste!!Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.Look forward to welcoming you back again at ITC Hotels.Thank YouWarm Regards,Virender ThapaGeneral ManagerWelcomhotel Kences Palm BeachNo. 53 Devaneri VillageEast coast Road, MamallapuramTamil Nadu, India
by A verified traveler
Posted 4 Sep 2023
The pool and the common area is really good. The restaurant and rooms are good but didn't feel like worth the money
Comment from Hotel Management
6 Sep 2023 by Virender Thapa, Hotel Management
Dear Guest, Namaste!!Thank You for your valuable feedback ! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us.It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!!Thank YouWarm Regards,Virender ThapaGeneral ManagerWelcomhotel Kences Palm BeachNo. 53 Devaneri VillageEast coast Road, MamallapuramTamil Nadu, India
by A verified traveler
Posted 28 May 2023
Complementary breakfast could have been added
by A verified traveler
Posted 3 Mar 2023
We liked the size of the property. It was a shame that work was happening. The pool area needed TLC.
by A verified traveler
Posted 24 Dec 2022 on Hotels
by A verified traveler
Posted 24 Sep 2022
by A verified traveler
Posted 2 Sep 2022
To be honest, I’m still surprised how this is classed as 5 star property. Probably before 10 or 15 years and definitely the rooms and property doesn’t give that 5 star look. AC wasn’t working in Reception, AC wasn’t fully functional in room, no ventilation, no South Indian food, majority of Hindi speaking staff. Pool has no equipments or any kids toys to play with, delayed room service, delayed check out procedures, food is not worth the money we paid for. It was totally a disappointing stay out there. Nothing to like there, sorry
by A verified traveler
Posted 25 Jul 2022 on Hotels
