Ratings based on 511 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
The staff were very nice. Considering the unsafe neighborhood, security was good and I’m glad it was in place! Walking around ‘outside’ the hotel did not feel safe.
The staff working the food area were VERY attentive, friendly, welcoming and provided helpful recommendations.
Advertisements imply 3 (three) restaurants but in reality, I was offered 1 (one) restaurant and had to request items not on the buffet. The buffet seemed to offer the same options every day and tasted nice. The items I ordered off the buffet were DELICIOUS!
Comment from Hotel Management
26 Apr 2024 by Pankaj Katyal, Hotel Management
Dear Mr.James,Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff friendly and attentive, and that you appreciated the security measures in place. We apologize for any confusion regarding the restaurant options and buffet offerings. Your comments are valuable to us, and we'll use them to improve our services. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 8 Apr 2024
Awesome place with a great staff. Stayed for a couple of nights for US visa work and this was an ideal location for visiting the VAC and the embassy. Staff is familiar with the visa process and have a good grasp of Hindi/English, so communication was easy and straightforward. They have some sort of a 'visa' package, which apparently includes breakfast, lunch, and dinner at the in-house restaurants; which was a blessing as roaming outside in Chennai in the summer is not fun. All the restaurants were buffet-style, with a really eclectic spread of dishes - was fun trying everything out :) Gym primarily had cardio equipment, which was good enough for me. Only a couple of minor gripes - the in-house cab rate was definitely on the higher side, but it's the price for convenience and I was OK with it. Neither of the chairs in the room were that comfortable, though the bed was perfectly fine.
Comment from Hotel Management
9 Apr 2024 by Pankaj Katyal, Hotel Management
Dear Mr.Akshay,Thank you so much for your detailed and positive feedback! We're delighted to hear that our hotel provided the ideal location for your US visa work and that you found our staff to be accommodating and knowledgeable about the visa process.It's wonderful to know that you enjoyed our 'visa' package and that it made your stay more convenient, especially considering the hot weather in Chennai. We're glad you appreciated the diverse culinary offerings at our in-house restaurants and had fun sampling the buffet spread.Your feedback about the in-house cab rates and the comfort of the room chairs is duly noted, and we will certainly take it into consideration for future improvements.We hope to have the pleasure of welcoming you back to our hotel in the future!
by A verified traveler
Posted 19 Mar 2024
Loved this place and how helpful the staff are.
The rooms are good quiet and clean
Gym is good and food is amazing
Comment from Hotel Management
19 Mar 2024 by Pankaj Katyal, Hotel Management
Dear Mr.Krishna tej,Thank you for sharing your feedback. We appreciate your kind words and have taken note of your suggestions. We look forward to hosting you again soon.
by A verified traveler
Posted 5 Mar 2024
Pros: Excellent overall experience, great staff and service, tasty breakfast buffet, nice open area in lobby
Cons: Some rooms are a bit old including legacy ACs that don't work very well. Not enough plug points. Only one room key per room makes it very inconvenient when traveling with family, since the key is also needed to operate the lift.
Comment from Hotel Management
5 Mar 2024 by Pankaj Katyal, Hotel Management
Dear Mr.Abhiram, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent overall experience at our hotel and that you found our staff and service to be great. It's also wonderful to know that you enjoyed our tasty breakfast buffet and the nice open area in the lobby.We appreciate your constructive feedback regarding the areas for improvement. We apologize for any inconvenience caused by the older rooms and legacy ACs not working very well. Your feedback regarding the lack of plug points and the inconvenience of having only one room key per room, especially when traveling with family, is duly noted.Rest assured, we take your feedback seriously and will work diligently to address these issues to enhance the experience of our guests. We hope to welcome you back again soon and provide you with an even better stay.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
9 Apr 2024 by Pankaj Katyal, Hotel Management
Dear Mr.Murali,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel. Our team works hard to provide exceptional service and create memorable experiences for our guests, so it's rewarding to know that we succeeded in doing so during your stay. We look forward to welcoming you back on your next visit to Accord Metropolitan.
by A verified traveler
Posted 24 Jan 2024
Expectations met reality.
Comment from Hotel Management
24 Jan 2024 by Pankaj Katyal, Hotel Management
Dear Mr. Shrikanth,Thank you for choosing the Accord Metropolitan during your recent visit!We appreciate your positive feedback.
by A verified traveler from Pleasanton
Posted 15 Jan 2024
Will not return and will not recommend the hotel.
1. There was mold in inner shower curtains
2. Dining staff cleans table with a towel, then a side plate on the table with the same towel and replaces cutlery on top !
3. Overwhelmingly undesirable smell in the room. Which encouraged me to stay outside as much as possible.
4. There was only one hand towel which looked used, when requesting for more hand towels, just got one more.
All in all compares very unfavorably to the amenities in any 5-star or 4-star property I have stayed in the past.
Comment from Hotel Management
15 Jan 2024 by Pankaj Katyal, Hotel Management
Dear Mr. Kumar,Thank you for taking the time to provide your feedback. We sincerely apologize for the challenges you encountered during your recent stay. Your observations are crucial in helping us enhance our services. We deeply regret the presence of mold in the shower curtains, the concerns with dining staff practices, the unpleasant smell in your room, and the issue with hand towels. Rest assured, we are taking immediate actions to rectify these issues and prevent them from recurring.We value your candidness, and we hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future.
by A verified traveler
Posted 25 Nov 2023
Quite central and convenient.
Comment from Hotel Management
5 Jan 2024 by Pankaj Katyal, Hotel Management
Dear Ramakrishnan,Thank you for your feedback.Look forward to see you soon.
by A verified traveler
Posted 22 Nov 2023
Very average for the price. Room quality was average, very limited dinner options with below average taste & quality.
Only savior was the breakfast which had lot of options & had good taste.
Comment from Hotel Management
22 Nov 2023 by Deeparaj Samuel, Hotel Management
Dear Mr. Venkata,Thank you for sharing your experience with us. We appreciate your feedback on the room quality and dinner options. We're delighted to hear that our breakfast met your expectations. We'll strive to improve in areas where we fell short to ensure a better experience in the future.
by A verified traveler from Princeton
Posted 18 Nov 2023
Comment from Hotel Management
5 Jan 2024 by Pankaj Katyal, Hotel Management
Dear Baktha,Thank you for your feedback.Look forward to see you soon.
