Ratings based on 84 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024
My family was happy with the hospitality!
Comment from Hotel Management
3 Feb 2024 by Saptarshi Biswas, Hotel Management
Dear Mahesh,Greetings from the team!Thank you for your heartfelt comments, it means a lot to us! We are truly delighted to know that you had a pleasant experience. We greatly appreciate your time and we look forward to having you with us again soon!Kind Regards, Saptarshi BiswasGeneral Manager
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
11 Dec 2023 by Amit Kumar, General Manager, Hotel Management
Dear Aswin,We must share with you that your feedback is very important for us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.We hope to welcome you back to the resort as we would love to deliver a better experience for you.Regards,Amit KumarGeneral Manager
by A verified traveler from Gurgaon
Posted 29 Oct 2023
Love the beach access; good food at C-Salt, which is by the beach; Overall great property for family traveling with kids.
Comment from Hotel Management
31 Oct 2023 by Amit Kumar, General Manager, Hotel Management
Dear Muthuraman,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager
by A verified traveler
Posted 8 Oct 2023
Comment from Hotel Management
31 Oct 2023 by Amit Kumar , General Manager, Hotel Management
Dear Venkatedan,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager
by A verified traveler
Posted 4 Jul 2023 on Hotels
Comment from Hotel Management
5 Jul 2023 by Amit Kumar, Hotel Management
Dear Phillip,Greetings from the team!I am delighted to note that you have enjoyed your time with us and sincerely appreciate your warm and positive rating. Your recognition of the services is greatly appreciated, and it has been conveyed. It was a pleasure hosting you and looking forward to seeing you in ECR again.Kind regardsAmit KumarGeneral Manager
by A verified traveler
Posted 19 Jun 2023
Comment from Hotel Management
5 Jul 2023 by Amit Kumar, Hotel Management
Dear Dr Valluvan,We must share with you that your feed is very important to us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.Looking forward to welcoming you back with us again soon as we would love to deliver a better experience on your next stay with us Regards,Amit KumarGeneral Manager
by A verified traveler
Posted 22 May 2023 on Hotels
Comment from Hotel Management
25 May 2023 by Amit Kumar, Hotel Management
Dear Deepika,Thank you for your review.It was a pleasure having you at Sheraton Grand Chennai Resort & Spa. We are glad that you had a comfortable experience with us and enjoyed your stayIt was a pleasure hosting you and looking forward to seeing you in Mahabalipuram again.Kind Regards,Amit KumarGeneral Manager
by A verified traveler
Posted 7 Jan 2023 on Hotels
If not about the connect to the beach and tons of greenery, its not worth the cost. Food served has to be changed as I was served too salty food, tea kettle was smelling very bad, attention to details in washroom were missing. Again with the amount of fee what is charge, its a disappointment.
Comment from Hotel Management
20 Jan 2023 by Amit Kumar, Hotel Management
Dear Chandra Shekhar Reddy,Thank you for sharing your review. We are sorry to read your comments regarding your stay at our resort - Sheraton Grand Chennai Resort & Spa. We would like to assure you this is not up to our usual high service standards and do apologize for the negative impression this gave you. Your comments will be shared with the concerned personnel and I will personally look into this. We truly hope that we'll welcome you back again, as we would love the chance to deliver an outstanding experience on your next stay with us.Kind RegardsAmit KumarGeneral Manager
by A verified traveler
Posted 29 Dec 2022 on Hotels
Comment from Hotel Management
31 Dec 2022 by Amit Kumar, General Manager, Hotel Management
Thank you for taking your time to rate us.We are glad that you had a pleasant time with us and we are delighted to know that our services could match your expectations. It was a pleasure hosting and looking forward to seeing in Mahabalipuram again.Kind Regards,
by A verified traveler
Posted 16 Nov 2022
