Ratings based on 438 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Naperville
Posted 29 May 2024
Location, Easy access to all the points of interest, The Staff is friendly, Breakfast , Restaurants & Bar all excellent
Comment from Hotel Management
29 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for choosing to stay with us, and for taking the time to share your experience here.We're thrilled to learn that your overall stay was enjoyable, and that you found our services and facilities to your satisfaction. Your positive remarks regarding our food and housekeeping services are greatly appreciated. I've passed along your kind words to our team, who are delighted to have contributed to your pleasant experience.Your willingness to share your feedback with fellow travelers is invaluable to us, and we eagerly anticipate the opportunity to welcome you back on your next visit.Warm regards,Ruban DasGeneral ManagerHyatt Regency Chennai"
by A verified traveler
Posted 28 May 2024
I've been coming back to this hotel over a period of 11 years, and they never disappoint. It's a world-class property with a very helpful staff. The design of the hotel is timeless and very pleasant.
Comment from Hotel Management
29 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for choosing to stay with us, and for taking the time to share your experience here.We're thrilled to learn that your overall stay was enjoyable, and that you found our services and facilities to your satisfaction. Your positive remarks regarding our food and housekeeping services are greatly appreciated. I've passed along your kind words to our team, who are delighted to have contributed to your pleasant experience.Your willingness to share your feedback with fellow travelers is invaluable to us, and we eagerly anticipate the opportunity to welcome you back on your next visit.Warm regards,Ruban Das,General Manager,Hyatt Regency Chennai.
by A verified traveler
Posted 24 May 2024
Excellent
Comment from Hotel Management
25 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for choosing to stay with us, and for taking the time to share your experience here.We're thrilled to learn that your overall stay was enjoyable, and that you found our services and facilities to your satisfaction. Your willingness to share your feedback with fellow travelers is invaluable to us, and we eagerly anticipate the opportunity to welcome you back on your next visit.Warm regards,Ruban Das,General Manager,Hyatt Regency Chennai"
by A verified traveler
Posted 15 May 2024
Marvelous place to stay with an amazing breakfast buffet
Comment from Hotel Management
15 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you so much for your kind review. We’re glad to note that you had a lovely experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.Your kind words regarding the rooms and hotel services are immensely valued. We’re happy to know that our team member succeeded in making your experience a memorable one.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"
by A verified traveler
Posted 9 May 2024
Great place with great staff!
Comment from Hotel Management
10 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for choosing to stay with us and for taking the time to review your experience. It is kind of you to mention that you received consistently diligent and friendly service throughout your stay. Your feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated through intensive training, and I am grateful to you for acknowledging this for the benefit of other travelers. The fact that the greatest highlight of your stay was the service rendered by my team, who desire to make a difference, makes me feel so proud of the team I work with. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai."
by A verified traveler from Singapore
Posted 9 May 2024
Enviroment overall good, the setback is the unstable wifi which keep drop-line, causing difficulty accessing internet .. no improving even feedbacks
Comment from Hotel Management
9 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience on this platform.Please accept my heartfelt apologies for the inconvenience caused to you. We have investigated the matter thoroughly and I sincerely apologize for the lapses which adversely impacted your experience with us.Unstable WI-FI connection is totally unacceptable and non-representative of our usually high service standards. I have addressed your feedback with the IT team and assure you that the learnings from this incident will be put to good use to prevent any future recurrence of a similar nature with you or any other guest.Once again, my heartfelt apologies for what happened during your stay. Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. My team and I, look forward to hearing from you and welcoming you back soon.Warm Regards, Ruban Das,General Manager,Hyatt Regency Chennai"
by A verified traveler
Posted 30 Apr 2024
Good environment
Comment from Hotel Management
2 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you so much for sharing your generous review. We’re glad to note that you had a pleasant dining experience at the hotel and enjoyed the food. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
9 May 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for choosing to stay with us and for taking the time to review your experience. Your feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated through intensive training, and I am grateful to you for acknowledging this for the benefit of other travelers. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai."
by A verified traveler
Posted 12 Apr 2024
My room was filled with fruit flies and even though I complained about it, the hotel didn’t do anything about it. The room door was also problematic. I had a lot of trouble just unlocking and locking the door. The lock switch and the lock weren’t attached properly and was problematic.
Comment from Hotel Management
13 Apr 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience on this platform.Please accept my heartfelt apologies for the inconvenience caused to you. We have investigated the matter thoroughly and I sincerely apologize for the lapses which adversely impacted your experience with us.Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. My team and I, look forward to hearing from you and welcoming you back soon.Warm Regards, Ruban Das,General Manager,Hyatt Regency Chennai.
by A verified traveler
Posted 28 Mar 2024
From check in to check out Hyatt Regency, Chennai made it an easy process. The room was clean and nice. The room service was good, and the laundry facilities were available around the clock. The staff was friendly, and greeted us with warmth every time. The dining options were good.
Comment from Hotel Management
29 Mar 2024 by Ruban Das, Hotel Management
"Dear Guest,Thank you for sparing your valuable time to share such a wonderful review on your experience with us.We are delighted to know that you had a memorable stay at our hotel, your positive feedback will act as source of inspiration for us. All of us at Hyatt Regency Chennai, endeavor to do our best so that all our guest receives friendly and attentive service coupled with genuine warmth and care.We are proud to have an ambassador in you and look forward to welcoming you back."Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.
