Ratings based on 85 Verified Reviews

4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 14 Feb 2021
Very pleased with the room, the staff, the breakfast, etc. Would recommend and likely to return.
Comment from Hotel Management
18 Feb 2021 by NCD, Hotel Management
Dear Guest, Thanks for choosing Niccolo and for sharing your great experience with us. We appreciate your kind words about the friendly and amazing service you received from us. Please rest assured I will share your compliment with the whole team, to encourage more memorable journeys to be created. Looking forward to welcoming you back. Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler from Singapore

Posted 6 Jan 2020
Strategically sited next to IFS shopping mall and opposite Taikooli. Because of it’s location, there were road closures around the area and our taxi driver could not reach the hotel on New Year’s Eve, day of check-in. We had to call the hotel for help, fortunately concierge was helpful with their instructions and we had to do a 500 m walk dragging our luggage in the drizzle. Fortunately hotel gave us a nice room and that made up for it. Excellent staff at the breakfast restaurant, front desk and concierge. Price was higher that most hotels in Chengdu but it includes free minibar.
Comment from Hotel Management
6 Jan 2020 by NCD, Hotel Management
Dear Frank, Thanks for choosing Niccolo and for sharing your great experience with us. We appreciate your kind words about the friendly and amazing service you received from us. Please rest assured I will share your compliment with the whole team, to encourage more memorable journeys to be created. Looking forward to welcoming you back. Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler

Best choice in Chengdu

Posted 2 Dec 2019 on Hotels
Niccolo Hotel Chengdu is exceptionally amazing, the staff are nice and helpful. This hotel is my number one favourite in Chengdu. The location is at the most privileged centre of Chengdu besides Taikoo Li and IFS, the trendiest shopping core in Chengdu, with the stunning view you won’t regret any moment in the hotel. The front desk manager, Tara and Kitchen Manager, Candice are
Comment from Hotel Management
5 Dec 2019 by NCD, Hotel Management
Dear Guest, Thanks for choosing Niccolo and for sharing your great experience with us. We appreciate your kind words about the friendly and amazing service you received from us. Please rest assured I will share your compliment with the whole team, to encourage more memorable journeys to be created. Looking forward to welcoming you back. Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler

Posted 6 Nov 2019
The hotel is immaculately clean and staff are around keeping it that way. The staff are also extremely friendly and will do their utmost to make your stay s comfortable as possible. The rooms are enormous and have all of the facilities you would expect from a luxury hotel including a pillow menu where you can choose whether you want to have a lavender scented pillow etc. We did not have breakfast included but did enjoy this each day. The cost was cheaper than a british breakfast breakfast but the choice was fantastic with a cooking base for omelettes etc. and every available option. We didn’t make use of the hotel pool or gym but did view them and would have loved to give them a go but we were just too busy each day. The hotel couldn’t be in a better place if you want to be in the centre of Chendu. It is part of a massive shopping centre which is just one of many in the vicinity. Be warned that a lot of the shops are really high end fashion but the costs are more expensive than at home. I am a watch fan and within a 100 yards of the hotel there is every luxury brand you could imagine including some you couldn’t. We had a wonderful stay at the Niccolo and will certainly return there. Thank you to all your staff. We also noted how beautiful the hotel always smelled as you entered - how do they do that ?
Comment from Hotel Management
21 Nov 2019 by NCD, Hotel Management
Dear Guest, Thanks for choosing Niccolo and for sharing your great experience with us. We appreciate your kind words about the friendly and amazing service you received from us. Please rest assured I will share your compliment with the whole team, to encourage more memorable journeys to be created. Looking forward to welcoming you back. Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler

Posted 28 Oct 2019
Comment from Hotel Management
31 Oct 2019 by NCD, Hotel Management
Dear Guest, Thanks for choosing Niccolo and for sharing your great experience with us. We appreciate your kind words about the friendly and amazing service you received from us. Please rest assured I will share your compliment with the whole team, to encourage more memorable journeys to be created. Looking forward to welcoming you back. Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler

Posted 23 Oct 2019 on Orbitz
Comment from Hotel Management
27 Oct 2019 by NCD, Hotel Management
Dear Guest, Thanks for choosing Niccolo and for sharing your great experience with us. We appreciate your kind words about the friendly and amazing service you received from us. Please rest assured I will share your compliment with the whole team, to encourage more memorable journeys to be created. Looking forward to welcoming you back. Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler

Posted 13 Sep 2019 on Hotels
I landed at midnight and the staff Jim has been most helpful and friendly. Bright up my day.
Comment from Hotel Management
19 Sep 2019 by NCD, Hotel Management
Dear sina1825848710, Warm greetings from Niccolo Chengdu. We are very happy that you found our team to be friendly and helpful, especially Jim. We will share your recognition and appreciation with him as well as all of our colleagues. We take pride in providing memorable experience to our guests on every visit. We are all looking forward to welcoming you back in a near future. Wish you all the best! Baris Bolat Director of Rooms Niccolo Chengdu
3 out of 5
by A verified traveler

Green team

Posted 18 Aug 2019 on Hotels
The staffs are young and eager to serve, however lack of experience and directions. It would take at least two more years for the team to become mature!
Comment from Hotel Management
23 Aug 2019 by NCD, Hotel Management
Dear Guest, Thank you very much for kindly taking the time to complete our on line guest satisfaction survey. We will take your suggestion into our consideration. We're glad that you enjoyed the stay with us and we take pride in providing memorable experience to our guest on every visit. Looking forward to welcoming you again in the near future. Warmest regards from Panda City, Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler

Posted 5 Aug 2019 on Hotels
Comment from Hotel Management
8 Aug 2019 by NCD, Hotel Management
Dear Palina, Thank you very much for kindly taking the time to complete our on line guest satisfaction survey. We're glad that you enjoyed the stay with us and we take pride in providing memorable experience to our guest on every visit. Looking forward to welcoming you again in the near future. Warmest regards from Panda City, Baris Bolat Director of Rooms Niccolo Chengdu
5 out of 5
by A verified traveler from HK

Posted 18 Jul 2019
Excellent location, clean rooms, friendly and efficient concierge, great local dishes at chinese restaurant. Special thanks to Dandy and Carrie for their outstanding services. Would love to come back again.
Comment from Hotel Management
20 Jul 2019 by Niccolo, Hotel Management
Dear weetabix13, Warm greetings from Niccolo Chengdu. We are very happy that you found our team to be friendly and helpful, especially Dandy and Carrie. We will share your recognition and appreciation with them as well as all of our colleagues. We take pride in providing memorable experience to our guests on every visit. We are all looking forward to welcoming you back in a near future. Wish you all the best! Baris Bolat Director of Rooms Niccolo Chengdu
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