Ratings based on 67 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2024
Best hotel in Chengdu. This hotel totally sold me on Hyatt and I cannot justify staying at Marriott properties anymore. Marriott has taken their eye off customer service and it shows. Grand Hyatt offers luxury hotel experience and simply the best breakfast buffet experience in China.
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 18 Oct 2023 on Hotels
by A verified traveler
Posted 14 Jun 2023
Good environment , good location , hotel is very clean and nice
by A verified traveler
Posted 29 Dec 2021 on Hotels
The hotel is in a very convenient location, lots of shopping malls and restaurants around.
Staff friendly and helpful. The manager prepared a cake for my wife on her birthday, it was kinda suprised and sweet.
The room overall was good, just some spots are not very well maintained while the public area is nice and clean.
by A verified traveler
Posted 28 Sep 2021 on Hotels
by A verified traveler
Posted 22 Dec 2019 on Hotels
Comment from Hotel Management
23 Dec 2019 by Grace, Hotel Management
Dear Guest,
Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.
we hope to welcome you back to our hotel in the very near future.
by A verified traveler
Hyatt solves avoidable issue caused by Hotels.com
Posted 3 Dec 2019 on HotelsI booked club room for two persons with two twin beds and with breakfast included for 2 persons. Apparently Hotels.com sent Grand Hyatt confirmation for only one breakfast included. I showed the hotel staff the receipt from Hotels.com which said “breakfast included” but without the exact wording from the original room description. I find this to be a significant issue on Hotels.com - ie, the receipts which are issued do not show the same level of detail of what you are buying on the website. In the end, the Hyatt staff agreed to provide two breakfasts but not after much discussion. This hassle could be avoided if hotels.com issued more detailed receipts of what its customers are paying for.
Comment from Hotel Management
10 Dec 2019 by grace wang, Hotel Management
Dear Guest,
Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.
We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.
Best regards,
Grand Hyatt Chengdu
by A verified traveler
Posted 29 Nov 2019
Comment from Hotel Management
16 Dec 2019 by Grace, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from New York
Posted 6 Sep 2019
The property is in a very convenient location. Staff are very friendly. Will stay again if go back to Chengdu
Comment from Hotel Management
9 Sep 2019 by Grace, Hotel Management
Dear Guest,
Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.
We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.
Best regards,
Grand Hyatt Chengdu
