Ratings based on 39 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2023 on Orbitz
Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.
by A verified traveler
Posted 29 Sep 2023 on Orbitz
V
by A verified traveler
Posted 23 Sep 2023 on Orbitz
by A verified traveler from Kuala Lumpur
Posted 5 Jun 2023
city vicinity
clean and safe
Comment from Hotel Management
6 Jun 2023 by Vivian Han General Manager, Hotel Management
Dear Yueh, thank you for staying with Crowne Plaza Chengdu West, we have always been trying to make our guests to feel "True Hospitality" and have a comfortable travel experience. Again, thank you for staying with us, we are looking forward your next stay with the hotel, have a nice day!
by A verified traveler
Posted 3 Jun 2020 on Hotels
by A verified traveler
Nice stay in Changdu
Posted 14 Oct 2019 on HotelsExcellent hotel at a good price (western standards). Hotel is very modern, clean. Rooms are spacious, modern and high quality. Breakfast buffet was outstanding, with extensive selection.Highly recommend.
Comment from Hotel Management
13 Dec 2019 by Ariel Wu, Hotel Management
Dear Guest
Thanks for you choosing Crowne Plaza Chengdu West, we are look forward to you stay again.
Have a nice day!
by A verified traveler
Not a 5-star hotel in some regards
Posted 1 Jul 2019 on HotelsThe hotel has excellent facilities like a swimming pool and a well equipped gym. The only downside is that the exterior part of the hotel was undergoing some road work and renovation. There was no proper signage on the way to access the hotel. As the entrance is on the second floor, the path to get to the lobby is not clearly labelled and I had to travel a fair distance to get to the lobby. It was inconvenient when I had a luggage to lug. A few days before I checked out, the road to access the lobby was sealed off and again no access sign was placed to guide the hotel guests to access the main road. I think the hotel needs to be pre-emotive in ensuring that signage is clearly placed to guide the exit and entrance into the lobby from the main road. The staircase also need to be lit properly. On the night when the earthquake tremor was felt, I could not access the ground floor using the staircase because it was poorly lit.
Comment from Hotel Management
20 Jul 2019 by Ariel Wu, Hotel Management
Dear distinguished guest,
Thank you for you choosing Crowne Plaza Chengdu West and we are honored to serve you. We do feel sorry for the inconvenience of construction site caused when you were staying with us. We took immediate action to put more signage once we received your valuable share. Now there’s good news that construction work has been done and roads are neat and smooth. We look forward to having you again, hopefully in the near future. Wish you a good day.
by A verified traveler
Posted 1 Apr 2019
Comment from Hotel Management
30 Apr 2019 by Ariel Wu, Hotel Management
Dear Anonymous
Thanks for you choosing Crowne Plaza Chengdu West ,look forward to you stay again!
Have a nice day!
by A verified traveler
Great for business
Posted 13 Nov 2018 on HotelsThe hotel felt luxurious & it was well maintained. Room was large & comfortable. Breakfast spread was quite good. Overall a pleasant stay.
Comment from Hotel Management
20 Dec 2018 by Ariel Wu, Hotel Management
Dear Anonymous:
thanks for you choosing Crowne Plaza Chengdu West, We look forward to your stay again.
Have a nice day!
by A verified traveler
Posted 21 Oct 2018 on Hotels
Clean room, OK breakfast.
Comment from Hotel Management
20 Dec 2018 by Ariel Wu, Hotel Management
Dear Anonymous:
thank you for choosing Crowne Plaza Chengdu west. We look forward to your stay again.
Have a nice day!
