Ratings based on 18 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ontario
Posted 10 May 2024
Xiao fan provide a good service for us
by A verified traveler
Posted 2 Jan 2020 on Hotels
Great stay! Staffs were great and friendly, highly recommended.
by A verified traveler
Posted 13 Nov 2019
Huge room. New and fresh facility at very reasonable price.
Comment from Hotel Management
19 Nov 2019 by Digital Marking Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A verified traveler
Posted 4 Aug 2019
location and the new design of the hotel were very nice
Comment from Hotel Management
9 Aug 2019 by Janet Zhang, Hotel Management
Dear guest, thanks for your candid review of your stay. It's quite a honor to know your nice journey in Chengdu and satisfied stay with us. We strongly recommend your next try on the natural hotspring next to us and taste like a local in Caifenglou Chinese Restaurant. Thanks again for your nice words, and we are looking forward to your next visit in Chengdu.
by A verified traveler
Posted 20 Dec 2018
Nice and new hotel, that’s very close to a new hot spring facilities. Great and friendly service from staff.
It is further away from the airport and shopping belt in the city, but the distance is still manageable with taxi.
by Carlos
SCAM
Posted 25 Mar 2017 on HotelsI book Crown Plaza because of the location in the site, My trip was for business so location was the most importat. When I arrived to Chengdu I happened to look into my email and booking told me that it has been a mistake and that the address on the site was wrong. So the hotel was just 40 km away from the previous one. I had to woke up at 5 to make sure I would not miss my appointments plus I cheked out one night earlier. I am very dissapointed because I do not think it was a mistake, it was during a busy week so they just redirect some people to other hotel very far away. This is the first bad experience I have with Hotels.com.... of course I will never book in a crown plaza hotel
by A verified traveler
Posted 8 Aug 2023
by A verified traveler
Posted 21 Nov 2021 on Hotels
by A verified traveler
Posted 1 Nov 2020 on Hotels
by A verified traveler
Posted 27 Oct 2020 on Hotels
