Chemuyil Hotels

"would be nicer if they have more sunbeds and bring up the food quality"

"This property was relatively nice, especially the family selection option. With family selection we had access to private check-in, her own private pool area with in my opinion the best food and service in the entire resort, and our own private beach area with access to the adults only beach, which had an incredible lunch buffet. Cantina was definitely in our opinion the nicest of the grand Palladium resorts. What was lacking was creativity with drinks, and their version of premium alcohol was not the same is not the same version of our idea of premium alcohol. Wednesday staying at family selection you have a butler, which was very nice. They took care of all of our dinner reservations made sure that we had a stocked mini fridge and even made the sweetest balloon animal bubble bath for our son. We stayed in villa 48 which had great access to both the beach the pool and the lobby. Keep your eyes peeled for the wildlife! If you take a walk in the morning you might get lucky enough to see the spider monkeys hanging out near the Cantina lobby. You will find Koti’s and capybara‘s just hanging out all over the property, which is very cool!"

"Kids club is the best! "

"Los baños están sucios "

"The resort was decent , not near as good of food as we have had at others and they must water down their alcohol due to when you watch them make your drink they put lots in but the drinks are not strong and not the best tasting. Honestly it was fun but I guess you get what you pay for it was much more affordable than some we have been to in the past but the trade of is the food and the drinks were not near as good. "

"Great property! As a vegetarian, food became a concern. The resort though is accommodating. "

"Everything about this resort was beyond my expectations! We booked a premium level swim up room for 5 days and 4 nights. Upon arrival we were greeted by the very nice and courteous bell service men. Went straight to the premium level lounge to check in. It was fast and easy and even made our dinner reservations right then and there. Rooms: 9/10 clean, always stocked up, no dewy smell like you get with most water front properties. Staff: 10/10 did not encounter one rude staff person. All were very kind. Property: 10/10 absolutely beautiful! There was never a spot I didn’t see workers cleaning or fixing things and never saw them getting in the way or closing of areas. Spa: 10/10 had a massage and body wrap! 100% worth it! And last but not least!! Food: 20/10! The food was always fresh yummy and hot!! The restaurants were top tier! We never had a bad dish and if we didn’t like it the waiter or waitress brought us something else. Thank Barcelo Maya Riviera for making this one of the best trips ever!! I hope to go back one day!!"

"No beach to walk or ocean to swim in. The staff tells you everything you want hear and then they don’t do anything thing they said they would do. Paid for “VIP” and definitely was not shown that. Also!! The Big one they told me on 2 different days that we did not pay. I had to argue with them for about an hour even with proof. It took a second manager to settle it and then when we checked out they said we did not pay again. Also, they told me they might not our driver I to pick us up, that we would have to walk to the road. Lucky for us they let him in. "

"Everything was great"