Ratings based on 556 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
One night stay. Clean room. Bathroom and shower working well. Suited needs for one night stay. Can recommend.
by A verified traveler from Saltash
Posted 14 Jun 2024
Great place to stay
by A verified traveler
Posted 12 Jun 2024
In the Room- Wall Heater Not working - Shower not keeping a steady heat - bath plug part missing so didn't retain water - same with the wash bowl - No hair dryer -only 3 coat hangers in the wardrobe
Breakfast - Greeted politely - No coffee - full English breakfast cooked to order very good - second morning greeted by another person but after showing us to some hot plates to help ourselves to the full English, he was on his mobile phone most of the time we were there, the food very luke warm - the tables where dirty pots cleared away - no clean cutlery -had to get the staff person off his phone to get us some clean cutlery - he went straight back on his phone - as we left he had still not cleared the pots off the tables
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 8 Jun 2024
Room was clean and quiet and reception staff were helpful and polite. Price of room was good. Parking area could do with repaving, but no real problem. Overall, very good value and would stay there again.
by A verified traveler
Posted 31 May 2024
Staff very helpful , gave us all a drink whilst waiting for the rooms to be ready.
Rooms clean and beds comfortable, only down side was the lack of a plug in both the washbasin and the bath.
by A verified traveler
Posted 31 May 2024
I am looking for a full refund from this hotel. Have made a formal complaint to Wyndam Hotel Chain.
The hotel grounds were a disgrace, the room was musty and the sink was cracked. Our next room we could not get any sleep due to a washing machine running all night and staff walking past our room on creaky floor boards. There is not enough space in this box to type out everything wrong with this hotel.
by A verified traveler
Posted 30 May 2024
The place needs a work and investment to bring it back to standard. We had 4 minor maintenance jobs that were needed. None thankfully affected our stay.
It needs more staff too. The breakfast service was poor because of this. Multiple negative comments from fellow guests, as the staff couldn’t keep up with demand.
by A verified traveler
Posted 19 Dec 2021
by A verified traveler
Posted 17 Dec 2021 on Hotels
Comment from Hotel Management
17 Dec 2021 by Reception, Hotel Management
Thank you, Colin! We are glad you enjoyed your stay and we hope to see you soon.
Kind Regards
Reception @ Cheltenham Regency
