Ratings based on 460 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Very nice hotel and surroundings, food was good. Breakfast was very slow
Comment from Hotel Management
4 Jun 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Robert, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 15 Apr 2024
It was a nice stay and the staff were very helpful. The place is unique and beautiful.
Comment from Hotel Management
17 Apr 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Gennadii, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 9 Apr 2024
We stayed for 3 nights. Everything about our stay was 5 star. The hotel, setting, room,staff and breakfast were all excellent. We didn't eat dinner in the hotel so can't comment on the dining. Wonderful stay. thank you.
Comment from Hotel Management
10 Apr 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Alan, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Kevin, thank you for taking the time to provide a high rating for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 26 Mar 2024
This was our favorite stay for our whole trip. The property is gorgeous, and every detail was perfect- the room was beautiful, the dinner and breakfast outstanding. We loved it and can’t wait to come back.
Comment from Hotel Management
8 Apr 2024 by Veronica Noble, Guest Relations Manager, Hotel Management
Dear Parke, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
A lovely hotel but the spa is a bit disappointing
Posted 25 Feb 2024 on HotelsA beautiful hotel but not sure I would play the full price. The spa is nice but very small. The sauna was a bit faulty so was in and off and if there are more then a few of you then it's too full. If the spa was opened late this would be good but you could only use until 6. The breakfast was very very good and a good option for my wife who is veggie.
Comment from Hotel Management
1 Mar 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Ethan, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 8 Feb 2024
Stunning property, friendly and accommodating staff and incredible food!
Comment from Hotel Management
1 Mar 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Jenna, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 5 Feb 2024
The experience that I had at Ellenborough Park was mixed, some staff members are clearly so much better with their customer service levels than others. On the day of arrival the guy behind the desk wouldn’t engage with me at all, he just kept starring at my missus even when I struck conversation with him he looked at my missus and responded to her which I found very bizarre, I started to feel as though I was a ghost (or just a very rude man). Laura who was on reception Monday morning had superb customer service skills engaged with us both and gave us maps for things we might like to do.
Keeping on the topic of the first man he booked a taxi for us to get to our restaurant in the night time, first of all the guy was late and second of all he charged us £19 both ways for a restaurant that was 5 minutes away in the car. The hotel did deal with this though when we arrived back so I applaud them on that, but people should be careful as they clearly see people from out of town and think they can make a pretty penny!!
The hotel itself is a beautiful building but it could do with some refurbishment, the carpets are outdated and they’re many stains. The breakfast buffet and food for breakfast was lovely no complaints there, but the last thing I will say is the cleanliness of the pool was disgusting I’ve taken photos of cotton pads that were floating in the heated pool surely for a 5 star you would expect the place to be immaculate.. this sadly wasn’t the case.
Comment from Hotel Management
7 Feb 2024 by Veronica Noble, Guest Relations Manager, Hotel Management
Dear Gary, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Wonderful hotel and location
Posted 24 Jan 2024 on HotelsWonderful hotel and lovely location. Unfortunately I took ill on the day we were scheduled to stay and the hotel couldn’t confirm we could reschedule without loosing our money so we went anyway. We therefore didn’t enjoy our stay and barely ate anything so will have to return.
Comment from Hotel Management
1 Mar 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Joanne, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Weekend in Cheltenham
Posted 14 Jan 2024 on HotelsBeautiful hotel, lovely location outside Cheltenham and near major Cotswolds attractions. Friendly staff and good service. Excellent food. Spacious rooms.
