Ratings based on 969 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Stuart, Hotel Management
Thank you for taking the time to post a review of your recent stay. We appreciate you feedback as we use this to work on improving our service where needed.Kind regards, The Cheltenham Chase Team
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Stuart, Hotel Management
Thank you for taking the time to post a review of your recent stay. We appreciate you feedback as we use this to work on improving our service where needed.Kind regards, The Cheltenham Chase Team
by A verified traveler
Posted 26 May 2024
Great hotel for short stay
Comment from Hotel Management
28 May 2024 by Stuart, Hotel Management
Thank you for taking the time to post a review of your recent stay. We appreciate you feedback as we use this to work on improving our service where needed.Kind regards, The Cheltenham Chase Team
by A verified traveler
Posted 25 May 2024
No comment
Comment from Hotel Management
28 May 2024 by Stuart, Hotel Management
Thank you for taking the time to post a review of your recent stay. We appreciate you feedback as we use this to work on improving our service where needed.Kind regards, The Cheltenham Chase Team
by A verified traveler
Posted 24 May 2024
The place was comfy and quiet and the spa was a nice treat.
The food was a little awkward for vegetarians and the wifi didn't work through the TV to stream Netflix etc. Reception didn't know how to resolve this
Comment from Hotel Management
25 May 2024 by Kind Regards, The Cheltenham Chase, Hotel Management
Dear Martina, Thank you for your review.We are happy to hear you enjoyed our Spa. I do apologise for the inconvenience caused from the TV's. This has been handed over to the correct department in order to get fixed. We hope you welcome you back with us again soon.
by A verified traveler
Posted 19 May 2024
Nice and quiet very clean big bedroom Good breakfast loved it
Comment from Hotel Management
21 May 2024 by Kind Regards, The Cheltenham Chase Hotel Team, Hotel Management
Dear Neil, Thank you for your kind review.Our housekeeping team will be very glad to hear your reviews on the bedroom. We look forward to seeing you again soon.
by A verified traveler
Posted 16 May 2024
Nice hotel, modern facilities. Not walkable area.
Comment from Hotel Management
16 May 2024 by Kind Regards, The Cheltenham Chase Hotel Team, Hotel Management
Dear Paul, Thank you for your review. We look forward to welcoming you back again soon.
by A verified traveler
Posted 15 May 2024
Unfortunately we could not use the main dining room because there were two tour groups.
Claire (?) at the front desk when she told of this conflict did not suggest the bar as an option but suggested to go into the city someplace.
Later I asked if the bar was open and she said yes.
Comment from Hotel Management
16 May 2024 by Warmest Regards, The Cheltenham Chase, Hotel Management
Dear George, I do apologise for the miscommunication. I will be sure to hand this over to the correct department for improvement. We do hope to welcome you back with us again soon.
by A verified traveler
Posted 11 May 2024
I didnt like anything.
1. Check in late for an hour.
2. Waiting area , bar/lounge dirty , tables full of used plates, glasses etc, unhygienic.
3. Over priced food and no quality, for a 8oz steak dinner £36 too much.
4. Housekeeping left all dirty towels in the bathroom.
5. Room service phone never answered.
6. On the way back home received calls from reception staff that outstanding amount to pay for breakfast, which paid at the time of check in.
7. Rude behaviour of staff on phone, sent bank details, still waiting for confirmation from the hotel the issue resolved.
8. Never stay in a Marriot hotel in life.
Hope this is enough, very unpleasant stay and over hyped and stressful after left the hotel too. Nightmare !!
Comment from Hotel Management
25 May 2024 by Kind Regards, The Cheltenham Chase, Hotel Management
Dear Josi, please accept our apologies to the experience you had with us. In regards to Housekeeping and our Bar and Restaurant, I can assure you all of this has been handed over to the managers of these departments for improvement. In regards to your breakfast, I can confirm this has been dealt. We hope to welcome you back in the near future.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
28 May 2024 by Stuart, Hotel Management
Thank you for taking the time to post a review of your recent stay. We appreciate you feedback as we use this to work on improving our service where needed.Kind regards, The Cheltenham Chase Team
