Ratings based on 11,849 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The machines was paying.
Comment from Hotel Management
20 May 2024 by Eva Snowden, Hotel Management
Thank you for your review! We're glad to hear that the machines were paying during your visit.
by A verified traveler
Posted 20 May 2024
Was tough finding our building but besides that all was great
Comment from Hotel Management
21 May 2024 by Jasmine, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted 20 May 2024
Property is too big. No transportation services from airport to property
Comment from Hotel Management
20 May 2024 by Jasmine, Hotel Management
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Jasmine, Hotel Management
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
by A verified traveler
Posted 20 May 2024
We had booked the Tropicana for a night and the AC did not work in spite of calling Maintenance several times. After being promised that someone would be there to fix it within the hour, nothing had changed after 4-5 hours when we returned to the room after spending time at the casino. Management would not take responsibility and was willing to take off the resort fees of $39, when the room was sweltering at 76 degrees and we had paid close to 160$ for the night...rooms are dated and ACs dont work well in general....i shudder to think what it would be like in July / Aug
Comment from Hotel Management
20 May 2024 by Jasmine, Hotel Management
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted 20 May 2024
Extremely rude employees.
Long wait time for housekeeping/front desk
Comment from Hotel Management
20 May 2024 by Jasmine, Hotel Management
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted 19 May 2024
Our room was overbooked and they gave us another room that was very dirty and had bugs in it. Very disappointed.
Comment from Hotel Management
20 May 2024 by Jasmine, Hotel Management
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted 19 May 2024
The best place for vacation
Comment from Hotel Management
20 May 2024 by Jasmine, Hotel Management
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!
by A verified traveler
Posted 19 May 2024
I paid for a certain room, and tropicana gave my room away. I called to check in early they said no. When they told me to come in the next day to switch my room i did what they asked. Then when i went to switch the room they blocked for me, they gave it away. So i was stuck with a room that i should not have had. And did not get reimbursed or receive any accommodation. Terrible weekend experience, i was uncomfortable and upset that i was told they cannot do anything about it.
Comment from Hotel Management
20 May 2024 by Jasmine, Hotel Management
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted 19 May 2024
10/10 recommend i love it!!
Comment from Hotel Management
21 May 2024 by Jasmine, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
