Ratings based on 541 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2020
by A verified traveler
Posted 27 Jan 2020 on Travelocity
Lovely would come again! Room was enormous and front desk were friendly.
by A verified traveler
Posted 20 Jan 2020
by A verified traveler from Lowell Ma
Posted 19 Jan 2020
First off, my family and I where greated with a warm welcome, a smile, and a hot coffee...She was kind, intuitive, and accommidating! So we hope to see Annisian (pregnant or not) again. Later that evening we met a 3rd shift receptionist Becky. Whos accuracy shows her knowledge of working in all different hotels through out her yrs. Becky good luck with working ur way up the ladder to owning ur own hotel. I see passion in ur eyes. U deserve it! And then the sweet breakfast host was very personable we really enjoyed conversading with her. We will bring Monkey with us next time.
by A verified traveler
Posted 14 Jan 2020
by A verified traveler
Disappointing, But Little Choice
Posted 13 Jan 2020 on HotelsI often stay in Radisson Hotels around the US and this was definitely the most disappointing experience I’ve had. The staff was barely professional and dour (other than the friendly maids). And, though the room I stayed in was spacious and comfortable, the decor is very drab and the entire property is quite outdated. I appreciated the fairly well-equipped fitness room, as is true at most Radisson Hotels, but there aren’t any other particularly special amenities. All that said, there aren’t a lot of hotel choices near Chelmsford, so perhaps this property survives on its location. rather than its service and offerings. If I can find another hotel next time, I will.
by A verified traveler
Posted 11 Jan 2020 on Travelocity
Pool closed it was not in the report before we booked
by A verified traveler
Disappointed
Posted 29 Dec 2019 on HotelsBest value for the money in that area. Big suite. However bed was very uncomfortable and the tub needed some major re-caulking, Pity as it could be a really wonderful place if they would put some money into refurbishing it. It's very old and tired looking.
by A verified traveler from Billerica,MA
Posted 24 Dec 2019
It just a big name only, it is like an independent hotel !!
Comment from Hotel Management
26 Dec 2019 by Customer Care, Hotel Management
Thank you for taking the time to review our hotel. Please accept our profound apologies if the level of service you received from our staff did not meet your expectations during your stay. We are sincerely sorry for all the inconveniences that you have experienced. It would be great if you can give us specifics about your experience at that time. Your feedback is appreciated and will be forwarded to the hotel management for further improvements. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
by A verified traveler
Posted 18 Dec 2019
It was easy to find and the room is nice. The shower pressure is a little low and the gym could update some of their equipment (reattaching cables to machine, a few more weights would be fantastic).
Comment from Hotel Management
19 Dec 2019 by Scott R., General Manager, Hotel Management
Dear expedia user,
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your experience with our fitness room. We take the time to listen to your constructive comments so we can continually improve our services. We will definitely work on improving the equipment in the fitness center. We hope for another opportunity to exceed your expectations.
Should you have any concerns during or after your stay, please reach out to any of our employees directly.
