Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
I wish the fact that you had to pay for parking was more apparent, I would have chosen a different location. I did not appreciate the hidden cost to the room.
Secondly, the door to the bathroom has no latching mechanism and opens on its own. We had to station a person at the door to stop it from opening when people used it. Since it's a sliding door, there is a huge crack where anyone can see into the bathroom
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Josue, I regret our parking fee was not effectively communicated to you; please forgive us. We try to be as transparent as possible regarding our fees and have our parking rates listed on our website, so I regret that we fell short in this area. Additionally, I am sorry that the door to your bathroom was in disrepair. Thank you for your feedback, which allows us to improve communications and our offerings in general. We hope to host you again for a better stay next time. Sincerely, Anna Steelfox, GM
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Good job, thanks!
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Trent, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Anna Steelfox, GM
by A verified traveler
Posted 4 Jun 2024
Hotel was in great location on river walk. Breakfast was good. Pool was very small and couldn’t stay long because the chemicals burned out eyes.
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Nancy, Thank you for taking the time to share your review. Your sincere feedback allows us to monitor and improve our guest experience. We're pleased to hear that our location and breakfast made for an enjoyable stay. However, we're sorry to learn that you did not enjoy our pool. I've taken note of your feedback regarding the chlorine levels and will consider it during our daily testing. We enjoyed having you as our guest and hope you'll visit us again for a flawless experience. Sincerely, Anna Steelfox, GM
by A verified traveler
Posted 3 Jun 2024
Very nice area on river! Walkable to river boat cruise and duck boat tour!!
Comment from Hotel Management
15 Jun 2024 by GM, Hotel Management
Dear Amanda, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our SpringHill Suites by Marriott. We appreciate you sharing your enjoyable experience here, and we hope to see you again soon. Best, Anna Steelfox, GM
by A verified traveler
Posted 31 May 2024
I got a “clean” wash rag with a hair on it. That’s the only negative I could say. Very nice place
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Olivia, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback helps achieve this goal. I was sorry to hear about our lapse with your linens and have taken note of it. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Anna Steelfox, GM
by A verified traveler from Lawrenceville
Posted 27 May 2024
The hotel is in a quite area and have a nice restaurant
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear John, We are delighted to read about your excellent stay at SpringHill Suites Chattanooga Downtown/Cameron Harbor. We agree that our hotel is a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We take pride in offering top-notch service and amenities that cater to the needs of every traveler. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Kindest Regards,Anna SteelfoxGeneral Manager
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Nicholas, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at SpringHill Suites Chattanooga Downtown/Cameron Harbor. We'd love to host you again someday for another great visit.Kindest Regards,Anna SteelfoxGeneral Manager
by A verified traveler
Posted 15 May 2024
The staff was great. Friendly and helpful!
The property is clean and easy to get to from the interstate, great location downtown. Close to the Aquarium and a lot of good restaurants as well as Coolidge park.
Onsite restaurant was great, water front overlooking the Tennessee river with a huge patio and open air dining room and bar. Breakfast is included and parking is free if you have a permanent disability license plate. Overall I had a good stay
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Jason, Thank you for your generous review. We strive for excellence, so we are thrilled you liked not only our spotless property and quiet atmosphere but also our prime location. We love knowing how pleased you were with our location and appreciated the easy access to the Aquarium, Tennessee river, and Coolidge park. We also appreciate you acknowledging our breakfast and amenities. It was our pleasure to host you at SpringHill Suites Chattanooga Downtown/Cameron Harbor, and we look forward to seeing you soon.Kindest Regards,Anna SteelfoxGeneral Manager
