Ratings based on 21 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Clarksville
Posted 1 May 2024
Super clean, recently renovated, my only complaint was the door security is not so great and needs weather stripping around the doors to hear less noise from outside, and no iron or ironing board. Little pricey for having no breakfast or other amenities, but over all I just needed a decent place to stay the night.
Comment from Hotel Management
3 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Martin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Chattanooga Airport. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean and recently renovated location. You indicated that you were unsatisfied with the rates, door security not being to you liking and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Apr 2024
Staff was amazing. Great location and room was actually the cleanest I’ve been in. Highly recommend
Comment from Hotel Management
10 Apr 2024 by Sophia CSR, Hotel Management
Hi Stephen,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the room. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
by A verified traveler
Posted 7 Apr 2024
Ice machine out of order, phone in the lobby out of order so wasnt able to contact them at all until i got there, no breakfast even though i chose to stay here because it states there would be breakfast online.
On another note, the room was fantastic, newly renovated and very clean.
The young man at the front desk is outstanding, definitely should consider giving that guy a raise. He was great, highlight of our stay.
Comment from Hotel Management
9 Apr 2024 by Sophia CSR, Hotel Management
Hi Jacob,Thank you for your review and understanding. We sincerely apologize for any inconvenience caused during your stay. Your feedback is incredibly valuable to us. We want to inform you that we are currently addressing the issue with the ice machine, and due to an area outage, our phone lines were temporarily down. We truly appreciate your patience and understanding as we work diligently to resolve these matters promptly. Regarding breakfast, we apologize for any misunderstanding. If you choose to stay with us again, we are committed to providing you with a seamless experience.
by A verified traveler
Posted 6 Apr 2024
Stayed 3 or so days . Room was very clean and staff didn’t bother at all. Will stay again
Comment from Hotel Management
7 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for choosing to stay with us for your recent trip! We're glad to hear that you found your room very clean and that our staff provided a hassle-free experience. Your satisfaction is important to us, and we look forward to welcoming you back for another stay in the future!
by A verified traveler
Posted 18 Feb 2024
The staff was amazing they understood my situation… the room was exactly what they showed on the website minus the red walls…. I didn’t have any issues in the rooms when I asked for something they made sure they accommodated my needs… I think this will be my go to hotel to get away….
Comment from Hotel Management
18 Feb 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Eva,Thank you for choosing our Red Roof Inn Chattanooga Airport. We're elated that you were pleased with the hospitality provided by our staff, plus the room meeting your expectations. We strive to provide satisfactory stays, so I am happy that was achieved with you. Thank you again for choosing to stay with us, we hope to see you again soon. Very truly yours,Red Roof Management
by A verified traveler from Harrison
Posted 17 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you for your positive rating, Joyce, following your stay at the Red Roof Inn Chattanooga Airport. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Nov 2023 on Hotels
The room was nicely remodeled, but there were roaches all over. There were also folks hanging outside the rooms. Keep looking.
Comment from Hotel Management
6 Nov 2023 by Sharma RediResponse Specialist, Hotel Management
Hello Tanisha,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHATTANOOGA AIRPORT. It's good to hear that you found your room to be nicely remodeled. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported and the encounter you mentioned. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2023
No microwave in room
Comment from Hotel Management
4 Nov 2023 by Recordo Rediresponse Specialist , Hotel Management
Hello Joe,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA AIRPORT. We value you as a our guest and welcome your 4/5 score. I'm sorry to hear that you did not have a microwave in your room. If it is that you booked a standard room, that room would not come with such amenity. On your next stay should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure your satisfaction.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 30 Oct 2023
Everything is good
Comment from Hotel Management
1 Nov 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Manojkumar, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA AIRPORT. We appreciate your kind remark highlighting that your stay was good. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Oct 2023
There where bugs on wash cloths and front desk clerks kept scaring me knocking on my room door asking for ciggarettes as soon as seen me outside smoking so i did not stay the entire noght
Comment from Hotel Management
1 Nov 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Sydney, Thank you for leaving your feedback after your experience at RED ROOF INN CHATTANOOGA AIRPORT. Regarding the encounter you had with our front desk staff and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
