Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Breakfast is salty and has no variety .
Bread is too sweet
Pancakes are uncooked
The bathtub was clogged
I liked the view of the hotel 🏨 and the room is kind of new and design
by A verified traveler
Posted 31 May 2024
Everything was quick and painless and with no drama
by A verified traveler
Posted 22 May 2024
Good location
by A verified traveler from Conyers
Posted 21 May 2024
Wonderful places to stay
by A verified traveler
Posted 21 May 2024
There was a spill on the comforter. Bathroom dirty around the edges, clearly not well maintained.
Comment from Hotel Management
30 May 2024 by R. Taylor, Hotel Management
Dear Lisa, I would like to extend my apologies for not achieving the standard you expected from us at Holiday Inn Lookout Mountain. We are committed to better training our team to prevent such occurrences in the future. I hope you will consider giving us another opportunity to host you again, allowing us to demonstrate our improved service.Sincerely,R. TaylorGuest Service AssociateHoliday Inn Express and SuitesLookout Mountain
by A verified traveler
Posted 18 May 2024
by A verified traveler from Supply
Posted 16 May 2024
Close to interstate. Clean. Friendly and helpful staff
Comment from Hotel Management
18 May 2024 by Renae Taylor, Hotel Management
Hi Janice,Thank you so much for the great review! We are so happy that you had a pleasant experience with us here at HIE Lookout Mountain. We hope to see you again soon!Sincerely,Renae TaylorFront Desk Associate
by A verified traveler
Posted 5 May 2024
The facility and room was clean. The staff was very nice and accommodating.
by A verified traveler
Posted 5 May 2024
Staff always welcoming, facilities are easy to navigate and always an enjoyable stay.
by A verified traveler
Posted 3 May 2024
Ample FREE parking. Lobby seemed clean and modern. Room quite nice. Comfy chair. Air conditioner was working well. Price was reasonable.
