Ratings based on 217 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Cindy & her colleague greeted us warmly as we arrived. She gave us an explanation about the door codes. She made suggestions about where to go & restaurants to dine at. There's been a lot of money spent & work completed at this property. It is immaculately clean and it has been decorated beautifully but quite ornate. We stayed in the William room with an amazing king bed. All the rooms are bamed after Royal Princes. The continental breakfast was well laid out & Cindy offered to cook us some freshly scrambled eggs which we had. This location is ideal to all kinds of different restaurants and the historic downtown area of Charlottetown! You'll be glad you stayed here & we will again!
by A verified traveler from Kensington
Posted 24 Apr 2024
by A verified traveler
Posted 19 Apr 2024
A wonderful historical place to stay. Cindi the receptionist was simply wonderful . We shall return..
by A verified traveler
Posted 9 Apr 2024
The furnishings are ornate but also comfortable. Cindy ( the property mgr) is so lovely and helpful.
by A verified traveler
Posted 20 Dec 2023
Wonderful quaint rooms awaited our arrival. The lady on the desk was so polite and helpful. The parking behind the property is free. Its a very short walk to restaurants, cafes and the confederation centre.
by A verified traveler
Posted 28 Oct 2023
Everything was wonderful! Very clean beautiful Boutique Hotel! Could of had softer pillows is all I would say!
by A verified traveler
Posted 18 Oct 2023
My room was elegant and comfortable, breakfast was amazing, and the proprietor was so friendly and helpful. Everything was great.
by A verified traveler
Posted 13 Oct 2023
Beware !!! When checking in they suddenly said they don't take credit cards, only debit. Nowhere does it say that on their website and on Expedia it says visa/Mastercard. They took our credit card to hold the booking. When I complained to Expedia upon checking out they said there was nothing they could do and that the inn was denying saying they only take debit and the inn replied that they do accept credit cards but my husband said he didn't mind using his debit when asked. This was not what happened at check in. My husband, who did not want to make a scene, explained he wanted to use his credit card because this was travel but the person checking him in, Cindy, held her ground and said they only take debit cards. He gave her his debit card. Expedia said there was nothing they could do because now we were checked out, I called back the inn and spoke to Cindy to say she should write it on the website and that I felt she lied to Expedia about the check in. She said they prefer clients to pay with debit, so I said 'so unless we make a scene you pretend you only take debit ?' She kept saying we prefer debit. The inn is beautiful but the deceit of the front desk .... we will not be returning nor recommending it. Imagine what embarrassment it would have been if he had to say he didn't have the cash ? What if this was someone couldn't pay cash ? Would a scene have to be made before she caved and let you use a credit card ? People show decorum and they get treated like this.
Comment from Hotel Management
15 Oct 2023 by Cindy , Hotel Management
Dear Kimberly,We sincerely apologize for the inconvenience you experienced during your recent stay. We deeply regret that there was a misunderstanding regarding our payment policy, and we understand how frustrating this must have been for you.We appreciate your feedback and will take immediate steps to ensure that our payment policies are clearly communicated on all platforms. This oversight is not reflective of our usual standards, and we are committed to rectifying it.We value your patronage and would welcome the opportunity to make it right. If you decide to give us another chance in the future, please do not hesitate to reach out to us directly, and we will ensure a seamless experience.Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.Warm regards,Prince Inn
by A verified traveler
Posted 12 Oct 2023
Cindy was marvellous at making guests feel welcome and giving advice on planning your day. She let my husband have breakfast even when he was 1/2 hr after closing time.
by A verified traveler
Posted 10 Oct 2023
Prince Inn is a gem!
We stayed at the hotel for 4 nights (Sep-Oct 2023). The building itself has the heritage looking, and the decoration inside makes it cozy. The Inn is in walking distance to the shore, and restaurants. The room we stayed was clean and spacious.
The manager Cindy was helpful and courteous. The continental breakfast was provided, it included homemade pastry and hot egg dish, both by Cindy.
I would definitely stay there if I go Charlottetown again.
Comment from Hotel Management
11 Oct 2023 by Cindy , Hotel Management
Thank you so much for your kind review. It is an honor to have a guest like you, and we are delighted to welcome you back in the future!
