Ratings based on 537 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Very nice property to stay
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Mark,We are pleased to hear that you enjoyed your stay at our property. Your positive feedback is greatly appreciated. We strive to provide a wonderful experience for all our guests, and we hope to welcome you back in the future.
by A verified traveler
Posted 31 May 2024
Wonderful
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Melissa,We are delighted to hear that you had a wonderful stay with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out.
by A verified traveler
Posted 30 May 2024
Ye
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Oakley,Thank you for sharing your feedback with us. We regret to hear that your recent stay did not meet your expectations, and we apologize for any inconveniences you may have experienced. We always strive to provide the best possible experience for all our guests and appreciate your comments. Please feel free to reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 29 May 2024
It was absolutely excellent.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Donna,We are delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again in the future.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Robin,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience.
by A verified traveler from Dana Point
Posted 22 May 2024
As advertised. Close to Biltmore estate for those not wanting to stay on the property
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Dennis,We appreciate you sharing your experience and are glad to hear our location was convenient for your visit to the Biltmore estate. Should you have any further feedback, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 21 May 2024
Great breakfast, pleasant decor and space. Room didnt get housekeeping.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Peter,We appreciate your positive comments about our breakfast and decor. Please be assured that we will address your concerns with the housekeeping team to prevent this from happening in the future.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Thomas,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another perfect stay.
by A verified traveler from NEW BERN
Posted 17 May 2024
Pool had not been checked since 5/9 and we were there arrived on 5/14; per log beside pool. Area smelled like a fish tank and water was a green color.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello DONNA, Thank you for bringing this to our attention. We encourage guests to reach out to our management team directly with any concerns, so they can be addressed promptly and efficiently. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 13 May 2024
Staff was amazing!
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello chasity n,We're delighted to hear you had a great experience with our staff during your stay. Our team takes pride in providing top-notch service to all our guests. If you have any further feedback or require assistance, feel free to reach out to our management team.
