Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
I didn't know it was pet friendly place it was dog hair throughout the elevator and the dogs on my floor barked constantly it wasn't worth the money
Comment from Hotel Management
31 May 2024 by Sheri Z, Hotel Management
We appreciate this feedback, Yumicka, and want to apologize for the disturbance caused by barking dogs in a nearby room. I realize this is not the type of situation you would expect at a Renaissance and we certainly hope to have a future opportunity to better your experience at our hotel.
by A verified traveler
Posted 26 May 2024
Great
Comment from Hotel Management
28 May 2024 by Sheri Z, Hotel Management
Thank you, Salem, for taking the time to share this kind feedback about your recent stay. We are happy to hear about this great experience and look forward to seeing you back again soon!
by A verified traveler
Posted 21 May 2024
Very clean and comfortable room. Staff was friendly and helpful.
Comment from Hotel Management
21 May 2024 by Sheri Z, Hotel Management
Thank you, Kristen, for taking the time to offer this great review about your recent stay at our hotel. We appreciate your feedback and are delighted to hear that you enjoyed this stay. We hope we will see you again on a future visit to our area!
by A verified traveler
Posted 18 May 2024
Everything about this property was great with exception to the shower. The tub is extremely slippery. I almost fell twice, there is no slip resistant area. Also, the staff never replaced toilet paper.
Comment from Hotel Management
21 May 2024 by Sheri Z, Hotel Management
Thank you, Nikki, for sharing this feedback about your recent stay. I appreciate your comments about the tub and the toilet paper and will share these with our staff so we can make the appropriate adjustments going forward. We hope to see you again on your next visit to our area.
by A verified traveler
Posted 10 May 2024
The hotel was beautiful and had a great environment for hanging out. We loved the water fountain! The bed was very comfortable and the room overall was really great. The staff was amazing.
Comment from Hotel Management
10 May 2024 by Sheri Z, Hotel Management
Thank you, Candace, for taking the time to offer a great review about your recent stay at our hotel. We are happy to hear that you enjoyed this stay and hope we will see you back again on your next visit to our area!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
21 May 2024 by Sheri Z, Hotel Management
Thank you, Mandy, for this wonderful review about a recent stay at our hotel. We are glad to hear that you enjoyed this visit and hope to see you on your next visit to our area.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
21 May 2024 by Sheri Z, Hotel Management
Thank you, Ashlyn, for sharing this great review about your recent stay at our hotel. We appreciate the feedback and hope we will see you again soon!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
21 May 2024 by Sheri Z, Hotel Management
Thank you, Crystal, for sharing this kind review about a recent stay at our hotel. We hope to see you again on your next visit to our area.
by A verified traveler
Posted 22 Apr 2024
Overall the hotel is ok. Staff is not too friendly, starting at the person at reception for the check in process. The second night we had fire alarm ringing at 2:30am, which I understand it is not something the hotel can control. After staying outside for 20 min we were asked to get back to the rooms but no communication was made by the staff at that time. During the check out process the person at reception didn't ask if everything was good or gave us an explanation / apologies about the fire alarm from previous night.
Comment from Hotel Management
28 May 2024 by Sheri Z, Hotel Management
Thank you, Luz, for sharing this feedback about your recent stay. We are so sorry for the disturbance caused by the fire alarm; and apologize for this inconvenience. We will address the communication issue with our staff and hope to have a future opportunity to host you again.
by A verified traveler
Posted 21 Apr 2024
Beautiful hotel located in a gorgeous walkable area.
Comment from Hotel Management
28 May 2024 by Sheri Z, Hotel Management
Thank you, Barbara, for sharing this great feedback about your recent stay. We are happy to hear that this was a great visit and hope to see you again on your next visit to Charlotte!
