Ratings based on 341 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
ROACHES. ROACHES. ROACHES. Unfortunately we were unable to experience this hotel as shortly after check in, we were met with roaches in each and every crevice of the room. Upon arrival, we also noticed the fire alarm ripped out of the ceiling and a missing curtain.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Lenold,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 6 Jun 2024
Loud
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Darious,Thank you for choosing us at Quality Inn Airport South during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Tim,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Kaylee,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 31 May 2024
God hotel
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Alex,Thank you for staying with us at Quality Inn Airport South and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 23 May 2024
We pulled in ..parked and left! Property was not safe.. dirty.. and just run down.
Went and paid for a different hotel. DO NOT STAY HERE
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 19 May 2024
Blood stains on the mattress. Unsafe and unlit area, could hear gunshots. would not recommend, ended up getting another hotel.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Hope,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 15 May 2024
Please don’t booing at this property is very unsafe . People in the lobby selling drugs having gun in their hands. There was an Indian guy at the front desk I ask to please cancel my reservation because I was traveling with 2 kids they were so scared about what was happening. They said they cancel the booking and they are going to give me a refund but that never happened I called them and Expedia too but nobody refunded my money.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Carolina,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A verified traveler
Posted 15 May 2024
We didn’t stay there as it turned out. We arrived too late on a very delayed flight so had to find something at the airport.
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Erin,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 14 May 2024
Not a safe area. Dirty rooms.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Aaron,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
