Ratings based on 982 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Clean room and nice views. Patio view was tremendous.
by A verified traveler
Posted 10 May 2024
Everyone was so nice and professional. Jake was great as a valet.
by A verified traveler
Posted 10 May 2024
Cool spot
Comment from Hotel Management
10 May 2024 by Kala W., Hotel Management
Ken, Thank You for your perfect score! We hope to see you again in the near future.
by A verified traveler
Posted 6 May 2024
Great location, clean hotel , with friendly staff , decent restaurant and beautiful roof top bar
Comment from Hotel Management
7 May 2024 by Yvette-Hotel Manager, Hotel Management
Thanks for the love, we love you back!
by A verified traveler
Posted 6 May 2024
The water was insanely hot. I lately burned my hand on the low setting. I felt that was not safe. My fridge was not cooling so the food I put in there was ruined. The hotel offered a food credit of $50 but upon check out it was not applied and credit card was charged. I had to call the front desk and was told that my credit card would be refunded. The room was well appointed and staff was courteous. My room had an excellent view of the stadium, you could literally see the game. The roof top bar was awesome and drinks were great. Depending on the floor you are on, you can hear the music from the bar which could be pretty intense. I was on the 17 th floor so no issues with sound. The female bartender did not play, fast and professional. Drinks were top tier! The restaurant Angelines was very cute and the food and drinks were great there as well.
The hotel was in walking distance to some great restaurants and the ball park.
Comment from Hotel Management
7 May 2024 by Yvette-Hotel Manager, Hotel Management
GM, thank you so much for taking the time to tell us about it. I apologize for the issues you encountered. We appreciate the feedback.
by A verified traveler
Posted 5 May 2024
No house keeping
Comment from Hotel Management
7 May 2024 by Yvette-Hotel Manager, Hotel Management
My apology to you for this. Did you have your DND sign out, or was this reported to the front desk? We never want our guests to go lacking. Again, my apology.
by A verified traveler from Johnson City
Posted 3 May 2024
Excellent Location for the Bank of America Stadium. Lots of restaurants/food trucks in the area. My only complaint was the air conditioning was lacking at night (probably due to sensors.) Would stay there again!
Comment from Hotel Management
3 May 2024 by Kala W., Hotel Management
Kristi, we are so glad you enjoyed your stay in Charlotte. We welcome you back anytime! Have an amazing day!
by A verified traveler
Posted 30 Apr 2024
Overall it was a great stay. The front desk especially Angel was excellent. There was one bartender at Angeline’s who was definitely having a bad day. Basically rude. The other bartender was great. Would definitely stay again just avoid that one guy as he by himself brought the rating down from 5 to 4.
Comment from Hotel Management
3 May 2024 by Kala W., Hotel Management
Mark, I would first like to thank you for taking the time to give your feedback. Angel is truly a rockstar and we are grateful to have her! I would also like to apologize for the lack of service during your dining experience. We hope you afford us the opportunity to accommodate your needs in the future.
by A verified traveler
Posted 29 Apr 2024
Staff were all excellent! Easy check in and check out process. The room was very clean. Will definitely stay there again!
Comment from Hotel Management
29 Apr 2024 by Kala W., Hotel Management
Laura, we are so glad you enjoyed your stay in Charlotte! We hope to see you again soon!
by A verified traveler
Posted 28 Apr 2024
Chrck in time was 3 pm and room wasnt ready until almost 5 pm we had a concert we needed to be at by 5 and were late due to the hotel not being ready. I booked this expensive hotel so I would have no worries and it was terrible
Comment from Hotel Management
29 Apr 2024 by Kala W., Hotel Management
Tammy, I would love to hear more about your stay. Please give me a call at your earliest convenience. Thank You.
