Ratings based on 469 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by David, Hotel Management
Lady Edda, thank you for choosing the JW Marriott Charlotte as you hotel of choice in the Queen City. I hope you were able to enjoy a relaxing hour at the Spa by JW during your stay along with dinner reservations at Dean's Italian Steakhouse.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by David, Hotel Management
Galina, thank you for taking time to share your stars with us. Each and every one of our associates appreciates your business and I am glad you enjoyed their Sothern hospitality. Thank you again and travel well.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by David, Hotel Management
Leroy, thank you for joining us at the JW Marriott Charlotte. We greatly appreciate your chossing to stay with us and we hope you had a chance to enjoy all of our amenities including reservations at Dean's Italian Steakhouse
by A verified traveler
Posted 17 Jun 2024
Bed and pillows were not ideal.
Comment from Hotel Management
18 Jun 2024 by David, Hotel Management
Nimo, thank you for joining us for you time in Charlotte. We all appreciate your business, and we hope you had a chance to enjoy reservations at Caroline's Oyster Bar one evening. Thank you again and we look forward to your return.
by A verified traveler
Posted 16 Jun 2024
Very good!!
Comment from Hotel Management
18 Jun 2024 by David, Hotel Management
Michelle, thank you for taking time to share you experience with us. I am thrilled that our team's southern hospitality was forefront and the team made you feel at home. We wish you safe travels this summer and please join us again when your plans take you back to Charlotte.
by A verified traveler
Posted 16 Jun 2024
Terrific hotel with easy access to convention center. Very good restaurant on premises also.
Comment from Hotel Management
18 Jun 2024 by David, Hotel Management
Robert, thank you for sharing your stars with us and thank you for choosing to stay and dine with us. With three energetic dining options to make reservations and the Spa by JW we have all you need to wrap up a long convention day. Thank you again and travel well this summer.
by A verified traveler
Posted 15 Jun 2024
Wasn't impressed with the food or the drinks
Comment from Hotel Management
16 Jun 2024 by The JW Marriott Team, Hotel Management
Dear Valued Guest, We strive for every guest to have a 5 star experience. We hope to provide you with that type of experience with your next stay with us.
by A verified traveler
Posted 14 Jun 2024
Very nice clean, new property. Staff are tops at Marriott. Had a great stay.
Comment from Hotel Management
15 Jun 2024 by The JW Marriott Team, Hotel Management
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us. We are looking forward to your next visit with us.
by A verified traveler
Posted 9 Jun 2024
They charged me for my room despite having booked and paid through Expedia. Walked into a very small, cramped lobby, the folks were really kind and gracious but the lobby was so loud bc it was essentially inside the restaurant. There is only valet parking which always complicates things.
Comment from Hotel Management
9 Jun 2024 by The JW Marriott Team, Hotel Management
Dear Valued Guest , We are sorry to hear that you did not enjoy your stay with us. Please feel free to reach out to us about any additional issues that you would like to address with us.
by A verified traveler
Posted 3 Jun 2024
The room was clean, the view nice. My wife thought for the price of the room there should have been complimentary coffee in lobby in AM
Comment from Hotel Management
4 Jun 2024 by David, Hotel Management
Edward, thank you for choosing to stay with us during your time in Charlotte. While we do not have complimentary lobby coffee, we do offer Dean's Counter with Illy coffee and lattes along with homemade pastries and Italian favorites. Thank you again for joining us, and we look forward to the opportunity to host again soon.
