Ratings based on 969 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Good
Comment from Hotel Management
18 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Stone, We are delighted you enjoyed your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 15 Jun 2024
The hotel provided a serene and secure environment with outstanding customer service. While the gentleman with long curly hair could have been more helpful in managing the long line, not everyone excels in service. However, the young lady who checked us in was calm and professional, and another staff member was exceptionally kind to my children. Overall, it was an incredible place!
Comment from Hotel Management
16 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Tim, We are delighted to read the review of your stay at Hilton Garden Inn Charlotte Airport and are glad you and the kids enjoyed your time with us. We strive to provide each guest with a memorable experience combined with our comfortable accommodations and superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Charlotte.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Julia, We are delighted you enjoyed your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler from WINNABOW
Posted 12 Jun 2024
The hotel itself was good. The staff on the other hand was really shifty. They charge for on site parking which is mentioned but I think it’s ridiculous with the amount you pay for the room. The most concerning thing is that upon checkout I asked what were any charges we had on the card I had given them for the required deposit and they told me it was just for the breakfast we had charged to the room, which was fine. However once I left and went to the airport they charged the card I had left for the deposit (not the same card I booked the room with) for the actual room stay that I had already paid for through Expedia. So I’m at the airport and see this unauthorized charge go through on my card (I get notifications from capital one anytime charges are applied) and I call to inquire and the staff member tells me that they are having problems with Expedia so they just decided to charge the card I had given them for a deposit the night before for the entire room amount. Like, what the heck? After threatening to call police for fraud, they refunded the charge on my card but it’s still (2 days later) not available for use on my account. I spend a ton of money with Hilton every year traveling to different locations and I’ve never had this type of experience with them but this was a horrible experience and the staff was rude to me about it as well. Their issues with Expedia have nothing to do with me. Will not ever stay here again.
Comment from Hotel Management
17 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Amanda, Thank you for sharing your review. We are pleased to know you liked our hotel. We understand your concerns regarding the parking fee and regret any inconvenience this may have caused you. Our parking rates are competitively priced and are intended to provide our guests with the most convenient and secure parking possible; these fees are updated on our website so guests can see our parking rates before booking with us. Our focus is on thoughtful and seamless hospitality; therefore, we are disappointed you have experienced billing-related issues and the mentioned charges on your card, which were later refunded to your account. We comprehend the impact this has had on your overall experience and sincerely apologize for how our associates handled your concern. We take this matter seriously, and we will address it internally to prevent such incidents from happening in the future. Your loyalty as a Hilton guest is greatly valued, and we hope to have the opportunity to restore your trust in us and welcome you back for a much-improved stay in the future.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Hugo, We always want to provide our guests with a comfortable stay, and a perfect rating like yours encourages us all! It was a pleasure to welcome you to Hilton Garden Inn Charlotte Airport, and we hope to see you again whenever you return to Charlotte.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler from San Marcos
Posted 10 Jun 2024
Crazy to have to pay for parking
Comment from Hotel Management
11 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Robert, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay. We are pleased that you enjoyed your stay overall and understand your concerns about the parking fee. We strive to maintain competitive pricing while offering convenient on-site parking, and we will certainly take your feedback into consideration. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 9 Jun 2024
Loved it
Comment from Hotel Management
11 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Jennifer, Thank you for the generous review of your recent stay at the Hilton Garden Inn Charlotte Airport! It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Robert, Thank you for choosing to stay with us and leaving your rating. We're delighted to know that you had a great experience here at Hilton Garden Inn Charlotte Airport. We look forward to welcoming you back on your next visit.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Janet, We always want to provide our guests with a comfortable stay, and a perfect rating like yours encourages us all! It was a pleasure to welcome you to Hilton Garden Inn Charlotte Airport, and we hope to see you again whenever you return to Charlotte.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Olu, Thank you for choosing our hotel for your recent visit and for taking the time to rate your experience. We are glad you enjoyed your overall experience, but we want to apologize for not meeting every expectation and are disappointed that your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hilton Garden Inn Charlotte Airport Management
