Ratings based on 1,165 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
It was nice
Comment from Hotel Management
14 Jun 2024 by AGM - Timothy Leon Prater Jr., Hotel Management
Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.
by A verified traveler from Worcester
Posted 13 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Dear Lacosta, We deeply regret your disappointing stay. Your feedback is valuable, and we are committed to enhancing your next visit. Sincerely, Melanie Maes, GM
by A verified traveler
Posted 10 Jun 2024
Vending machines and ice were out of order. The restaurant did NOT open at 7 am for breakfast/coffee, instead we were told it would be another 15-20 minute wait at 7 a.m. when they were scheduled to open.
Transportation took an hour to arrive at the airport after 3 phone calls requesting a pick up...the driver finally arrived and the drive was 7 minutes to the hotel, unacceptable to have to wait after traveling all day, that is the reason we booked the hotel initially, it was a failure. Hilton should credit our account with points to accommodate our terrible experience.
Honors # 172845664
Comment from Hotel Management
11 Jun 2024 by GM, Hotel Management
Dear Lacosta, I am genuinely sorry to hear that your stay did not meet your expectations. I want to express my sincere apologies for any inconvenience caused. Our ultimate aim is to guarantee that each guest has a fantastic experience, and we would be privileged to have you return. If given the opportunity, we are dedicated to surpassing your expectations and ensuring that your next visit is truly outstanding. We eagerly anticipate the chance to host you again soon. Sincerely, Melanie Maes, GM
by A verified traveler
Posted 10 Jun 2024
Only needed to stay a short night due to a canceled flight all was great EXCEPT my A/C wasn’t working and neither was the fridge. I did report the A/C but bc it was after MN chose to not have it fixed but it was HOT.
by A verified traveler
Posted 9 Jun 2024
This hotel is very pretty
Comment from Hotel Management
10 Jun 2024 by AGM - Timothy Leon Prater Jr., Hotel Management
Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.
by A verified traveler
Posted 8 Jun 2024
Great hotel option when there are not many options around the Charlotte airport!! The check in process was tedious, but the room was fantastic! They could also improve the wine selection in the bar downstairs. Otherwise it was a great experience!
Comment from Hotel Management
9 Jun 2024 by AGM - Timothy Leon Prater Jr., Hotel Management
Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.
by A verified traveler
Posted 7 Jun 2024
We arrive later in the day hungry, tired after driving from usc for orientation
. The front desk person was so friendly and helpful. I even won a free entree which we used for dinner that night. It’s very close to the airport and easy to get to.
Comment from Hotel Management
8 Jun 2024 by GM, Hotel Management
Dear Sonja, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Melanie Maes, GM
by A verified traveler
Posted 6 Jun 2024
Their shutter priorities pilots instead other customers, need much longer wait time. Room also sold out even I already have reservations. I was kicked out and have to move to another hotel
Comment from Hotel Management
7 Jun 2024 by AGM - Timothy Leon Prater Jr., Hotel Management
We thank you for staying with us while in Charlotte and apologize for your stay not being up to our normal standard. We hope to have the opportunity to change your perspective of our property in your future travels to Charlotte.
by A verified traveler from Lakewood Ranch
Posted 6 Jun 2024
I like the Hotel's open design. I haven't stayed in that design for years. The last time I think was in Atlanta.
Comment from Hotel Management
7 Jun 2024 by AGM - Timothy Leon Prater Jr., Hotel Management
Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.
