Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 8 Jun 2024
Good location, price and service
by A verified traveler
Posted 2 Jun 2024
The property was nice but the breakfast situation is terrible. A REALLY limited menu and it’s only a bistro setting. Chai latte was just a cup of milk (not oat milk like I ordered) and coffee was so burnt. For $18 for 2 drinks, extremely disappointed. I asked for a refund for my $40 prepaid breakfast tickets and was sent on a goose chase to fix it. At the end, they would only refund me $10 out of $40. Ridiculous.
by A verified traveler from Aurora
Posted 5 May 2024
The sheets and shower were dirty. There was also a smell in the room that made my family sick with stomach problems and headaches.
Comment from Hotel Management
24 May 2024 by CYSP , Hotel Management
Thank you for the feedback. I will have the Manger address the team member who serviced you room. Please do not hesitate to reach out while on property to ensure we can get this address
by A verified traveler
Posted 3 May 2024
Have stayed in several times while in Charlotte.
Like the new makeover.
by A verified traveler
Posted 27 Apr 2024
Great service!
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
14 May 2024 by Matthew (GM), Hotel Management
Dear Lakeesha,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 15 Apr 2024
Linens were not changed on schedule
Comment from Hotel Management
17 Apr 2024 by Matthew (GM), Hotel Management
Hi Richard,I’m sorry to hear that we did not meet your expectations. We do offer housekeeping service every other day for guests staying 3 or more nights. You can also request additional cleaning services at the front desk. We hope that you will give us another chance to make it right on your next stay.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Nice place and area. Would stay again!
by A verified traveler
Posted 31 Mar 2024
Needs renovation. I have been to other courtyard Marriott, and been satisfied.
This one is no more representative of the Marriott standard.
Comment from Hotel Management
4 Apr 2024 by Matthew (GM), Hotel Management
Dear Bernard,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place.Sincerely,
