Ratings based on 243 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
No available towels or wash clothes, daily. Pool was dirty yet it was open for use.
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello diego,We appreciate you choosing our hotel for your stay! If you have any feedback to share, please reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 17 May 2024
False advertising by claiming Airport shuttle transportation is available when it was not. We experienced a cancelled flight and shopped specifically for a Hotel that provided shuttle service. This Hotel advertised as having shuttle service on the Expedia website yet when we called to be picked up they stated that they did NOT have shuttle services. When we explained the sole purpose of booking with them as being our need for shuttle services and requested a refund so we may book elsewhere, they refused. We never stayed nor even made it to check in. I do not understand how a Hotel can be allowed to advertise for a service they do not provide and when they do they are not held accountable. Gave 1 star entirely based off that.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Jody L, We apologize for any inconvenience you experienced with the shuttle service. Please reach out to our management team directly for further assistance and to address your concerns. Thank you for sharing your feedback.
by A verified traveler from Yaizu-shi
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Guest Relations Management, Hotel Management
Hi Tomoyuki! We sincerely apologize that your recent stay fell short, as reflected in your 2 out of 5 rating. Your feedback is valuable to us, and we take all comments seriously. We're committed to providing a comfortable and enjoyable experience for all guests, and we will use your feedback to improve.
by A verified traveler from Lexington
Posted 13 May 2024
Terrible
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Kendre! We understand your extreme disappointment with your recent stay. A simple "terrible" rating communicates your dissatisfaction clearly. We take all guest feedback seriously and will be thoroughly investigating the issues that led to this experience. Our goal is to ensure all our guests have a comfortable and enjoyable stay, and clearly, we fell short in your case. We are committed to improving and regaining the trust of our guests.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Juana d,We are glad to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please don't hesitate to reach out to us so we can continue improving our services.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Randy, We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!
by A verified traveler from kannapolis
Posted 8 May 2024
Other then it having bugs is ok
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Sierra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 7 May 2024
Slow check in couldn’t understand lady
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Tyler, We apologize for any inconvenience during check-in and appreciate your feedback. Please be assured that we will address this with our team to provide clearer communication in the future. Your experience is valuable to us in improving our services for all guests.
