Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The Hotel conveniently located across the river. Just 10min drive to downtown. Free breakfast helps to fuel in the morning also free self-parking was included as well
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Boris, Thank you for sharing your feedback with us. We are delighted to hear that you found our convenient location near downtown to your liking. We're committed to providing a seamless and enjoyable stay for all our guests, and we are also pleased to learn that our complimentary breakfast and parking contributed to your positive experience. We look forward to welcoming you back to SpringHill Suites Charleston Downtown/Riverview for another fantastic stay in the future!Sincerely, Darryl Kosiorek, General Manager
by A verified traveler
Posted 8 May 2024
Room was big, nice breakfast and pool area, bathroom needed to be cleaned better.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Felicia, Thank you for sharing your feedback. We are delighted to hear that you found our delicious breakfast offerings and outdoor pool area to your liking. However, we sincerely apologize for the cleanliness issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our housekeeping team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Darryl Kosiorek,General Manager
by A verified traveler
Posted 9 Apr 2024
Staff was very friendly and professional.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Edward, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider SpringHill Suites Charleston Downtown/Riverview as your home away from home when your travels bring you back to the area.Sincerely, Darryl Kosiorek, General Manager
by A verified traveler
Posted 18 Mar 2024
I chose the hotel for its location which was beautiful. The breakfast was good but very little gluten free choices were available for me. I was looking forward to spending a relaxing afternoon in the outdoor hot tub before dinner, but it was roped off and out of order. The AC unit in my room was loud and making a knocking noise. The room was clean but the elevators had crushed cornflakes and sunflower seed shells from the bus full of young athletes spending the night. There was no drop off for my room keys and several customers and I had to wait 10 minutes before someone showed up at the desk to check us out. I would rate the place average because this is what I have sadly come to expect when staying in hotels these days…
Comment from Hotel Management
19 Mar 2024 by General Manager, Hotel Management
Dear Kim, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the noisy air conditioning unit, housekeeping issues, and the delay at the front desk. Providing a comfortable atmosphere and wonderful hospitality are paramount to us, and we regret falling short in this regard. Additionally, we are sorry to hear that our current menu did not meet your dietary needs. Your concern regarding the hot tub closure is duly noted. Rest assured, your comments will be addressed appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Darryl Kosiorek, General Manager
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by General Manager, Hotel Management
Dear Jeron, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Darryl Kosiorek, General Manager
by A verified traveler
Posted 5 Mar 2024
Assigned us to a room that had some kind of leak that was seeping though the floor tiles. It had no alarm clock, no iron board or iron. Sunday night they allowed people in the pool and hot tub area until 2AM despite that area closing at 10.
Hotel not up to typical Marriot standards Would not recommend this Hotel.
Comment from Hotel Management
7 Mar 2024 by General Manager, Hotel Management
Dear Gerald, Thank you for your review. We apologize for the concerns you had in your room and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We are known for our exceptional service and attention to detail; therefore, we are truly sorry that this was not your experience. Your comments have been shared with our team so we can ensure this is not repeated. We hope you will give us another opportunity to regain your trust.Sincerely, Darryl Kosiorek General Manager
by A verified traveler
Posted 29 Feb 2024
I’ve stayed in Springhill Suites all over the country and never have I had such bad service. The employee at the desk was not friendly and quite rude. Then when I asked for a later check out to accommodate my schedule I was shocked to hear another employee yell from the back office rudely saying no to my request. There are ways to handle the situation and that wasn’t one of them. I stay in this area a lot for work and I can tell you I will not be coming back.
Comment from Hotel Management
29 Feb 2024 by General Manager, Hotel Management
Dear Carris, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the unsatisfactory interaction with our associates. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individuals to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Sincerely, Darryl Kosiorek, General Manager
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
29 Feb 2024 by General Manager, Hotel Management
Dear Gale, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Darryl Kosiorek, General Manager
by A verified traveler
Posted 26 Feb 2024
It was in a very convenient location. The rooms were spacious and comfortable
by A verified traveler
Posted 23 Feb 2024
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Comment from Hotel Management
24 Feb 2024 by General Manager, Hotel Management
Dear Justin, Thank you for choosing our hotel, and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Darryl Kosiorek,General Manager
