Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Staff was wonderful!!
Comment from Hotel Management
28 May 2024 by HICL , Hotel Management
Thank you so much for choosing to stay with us!
by A verified traveler
Posted 20 May 2024
I purchased two sodas upon checkin for a ridiculous amount of $8. When I get into my room and start unpacking I realize that there was an awful high pitch noise that I had to track down. It was the fridge and I had to unplug it. So I was unable to use the fridge for my insulin and two sodas that cost $8! I did inform the front desk and they said they would make a note about it. There was never an offer to address the issue. I’ve also never had to pay as much to stay at this location any other time than this stay. I’ve stayed here several times. I’m disappointed in this stay all together.
Comment from Hotel Management
20 May 2024 by David W, Hotel Management
Thank you for choosing to stay with us and your continued loyalty. I would like to apoligize on behalf of our entire team about the issues you experianced. We would love the oppurtunity to host your stay again to show you we can offer a perfect guest experiance!
by A verified traveler
Posted 14 May 2024
Front desk especially kind, complete, helpful and friendly
Comment from Hotel Management
20 May 2024 by David W, Hotel Management
Thank you for the kind words on our hotel and staff!
by A verified traveler
Posted 21 Apr 2024
Very nice
Comment from Hotel Management
20 May 2024 by David W, Hotel Management
Thank you for choosing to stay with us!
by A verified traveler
Posted 9 Apr 2024
ants commode would not work noisy
Comment from Hotel Management
12 Apr 2024 by Emily M., Hotel Management
We are so sorry we couldn't give you a perfect stay! We strive to keep our guests comfortable and happy. If you are in our area - Let us try again!Contact the Front Desk - 304 -769 -5818 to book*
by A verified traveler from Clendenin
Posted 4 Apr 2024
Property is under construction so limited on breakfast. Walls are paper thin could hear people outside talking at night and my neighbor getting what sounded like paper towels. Also was eaten by something in the bed which I still have swollen hot marks on my arms and legs.
Comment from Hotel Management
15 Apr 2024 by Holiday Inn Cross Lanes, Hotel Management
I apologize for the inconvenience you experianced while staying with us. We hope you will choose to stay with us again once remodel is complete!
by A verified traveler
Posted 31 Mar 2024
Location off the expressway was convenient. Property currently being remodeled/updated. I was not confident that the duvet had been washed as it had a brown spot on it (blood stain?) sheets were crumpled looking and hair in the bathtub.
Comment from Hotel Management
15 Apr 2024 by Holiday Inn Cross Lanes, Hotel Management
I apoligize that we were unable to give you a perfect 5 star guest review!
by A verified traveler
Posted 30 Mar 2024
First floor by front desk is way too loud. Guest are very inconsiderate and loud in the hallways .
3rd floor was much quieter and nicer.
Comment from Hotel Management
15 Apr 2024 by Holiday Inn Cross Lanes, Hotel Management
Thank you for choosing to stay with us sharring your guest review. I apoligize that we were unable to give you a perfect guest experience
by A verified traveler
Posted 24 Mar 2024
Excellent staff!
Comment from Hotel Management
28 Mar 2024 by Emily M., Hotel Management
Thank you for your perfect 5 out of 5 feedback! We hope to see you again soon!
by A verified traveler from Lafayette
Posted 23 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Emily M., Hotel Management
Thank you for your 5 out of 5 feedback! We hope to see you again soon!
