Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Probably the nicest place to stay if you’re using a hotel chain and the staff was super friendly and attentive.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Franklin, It is lovely to read your review of your recent stay at Hilton Garden Inn Charleston Waterfront/Downtown. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 10 May 2024
The view of the water and boats were awesome. The outdoor fire pit area was relaxing and room was nice and clean.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Stephanie, We are thrilled you enjoyed the stunning waterfront views and relaxing outdoor fire pit area at Hilton Garden Inn Charleston Waterfront/Downtown! It's fantastic that you found your room impeccably clean and comfortable. Thank you for your great review, and we hope to welcome you back soon for another memorable experience!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 3 May 2024
Never would come back! So hard to get to. Not worth the trouble.
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Cathi, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 24 Apr 2024
the shower floor makes noise when you bathe and the restaurant is expensive
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Edgardo, Thank you for sharing your feedback about Hilton Garden Inn Charleston Waterfront/Downtown. We appreciate your insight and apologize for any inconvenience regarding the shower noise. We strive to offer value through our amenities and dining experience. Your comments help us improve, and we hope to host you again for a seamless stay.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 24 Apr 2024
We visited from out of state and since the name is ‘downtown’ we expected it to be closer to the main downtown tourist area but the view was incredible! The only negative I felt was the restaurant doesn’t serve lunch. There was severe weather one day and we were stuck in the room and not having lunch options other than overpriced snacks was frustrating. Other than that I highly recommend this hotel.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Tracy, Thank you for taking the time to provide feedback about your stay at Hilton Garden Inn Charleston Waterfront/Downtown! Although we are glad you had a pleasant stay with us, we apologize for any inconvenience regarding the limited lunch options during severe weather. Your feedback is valuable, and we will certainly take it into consideration to enhance our guest's experience. We appreciate your recommendation and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 22 Apr 2024
good location
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Mike, Thank you for your gracious review of Hilton Garden Inn Charleston Waterfront/Downtown. We are glad you thoroughly enjoyed your time with us and that our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by General Manager, Hotel Management
Dear Robert, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Charleston Waterfront/Downtown. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Jerome, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hilton Garden Inn Charleston Waterfront/Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 15 Apr 2024
We had booked a room with water view and balcony. When we got there we were shown a room overlooking the AC units and told we rooms we booked with Expedia was not available but if it was it would be $900! Not so, I went to Hilton's website and found the view/balcony room available for $389. What's up??
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Gretchen, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your room booking with the water view and balcony and even more so for how it was handled. Thank you for bringing this to our attention; we will review your comments with our team to ensure we are well-poised to serve you. We are grateful for your patience and hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Thanks again for being our guest and sharing your feedback. Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear William, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Charleston Waterfront/Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely, Donna McHughGeneral Manager
