Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
My stay was good. There was a weird smell in the hallway on the 4th floor & there was no do not disturb sign to put on my door.
Comment from Hotel Management
10 May 2024 by The Charleston Marriott Team, Hotel Management
Dear Sheila, Thank you for being our guest at Charleston Marriott and for your candid comments. We appreciate your rating and are pleased to know that your overall visit was pleasant. We understand how important a fresh and welcoming atmosphere is to an enjoyable stay. We continuously aim to maintain our hotel's environment, and we are grateful to you for bringing your concerns about the hallway to our attention. It was a pleasure hosting you, and we look forward to welcoming you back and providing a much better experience. Regards, The Charleston Marriott Team
by A verified traveler
Posted 6 May 2024
There could have been some updates to the room. Also, more lighting in the farther parking lots for safety.
Comment from Hotel Management
6 May 2024 by The Charleston Marriott Team, Hotel Management
Dear Martin, Thank you for staying at Charleston Marriott and for your candid comments. We appreciate your nice rating and are grateful for your valuable comments. We are committed to enhancing our hotel's appearance and functionality to ensure our guests enjoy a comfortable and satisfying stay. Your comments highlight important areas for our attention and we thank you once again for the insights. We will share your feedback with the appropriate individuals to address these needs. Thank you again; we hope to have the opportunity to welcome you back in the future. Regards, The Charleston Marriott Team
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Charleston Marriott Team, Hotel Management
Dear Margaret, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Charleston Marriott, and we look forward to welcoming you back soon. Regards, The Charleston Marriott Team
by A verified traveler from Clemson
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Charleston Marriott Team, Hotel Management
Dear Margaret, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Regards,The Charleston Marriott Team
by A verified traveler
Posted 25 Apr 2024
Property is very dated. Small bathrooms. Needs to be renovated.
Comment from Hotel Management
26 Apr 2024 by Charleston Marriott Team, Hotel Management
Dear Richard, Thank you for taking the time to share about your recent experience. We are sorry you were disappointed with some aspects and felt our property needed updating. We strive to maintain high standards, not only in service but also in keeping with the overall look and feel of our hotel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area. Regards, The Charleston Marriott Team
by A verified traveler
Posted 14 Apr 2024
Great and understanding customer service
Comment from Hotel Management
23 Apr 2024 by The Charleston Marriott Team , Hotel Management
Dear Courtney, Thank you for sharing your feedback regarding your recent stay at Charleston Marriott. We strive to ensure that every guest feels valued, heard, and well taken care of throughout their stay, and we are delighted to know that you enjoyed our exceptional service. We look forward to welcoming you back the next time you are in the area.Regards,The Charleston Marriott Team
by A verified traveler
Posted 9 Apr 2024
the hotel was great the rooms were a little outdated and the first time ever I had to pay for parking at a hotel I was staying at
Comment from Hotel Management
10 Apr 2024 by Charleston Marriott Team, Hotel Management
Dear Tris, Thank you for taking the time to share about your stay at Charleston Marriott. We are delighted to hear that you had a great overall experience at our hotel. However, we regret you found the rooms to be a bit outdated. Your feedback will certainly be taken into consideration for future improvements. Additionally, we apologize if the parking fee came as a surprise during your stay. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Regards,The Charleston Marriott Team
by A verified traveler
Posted 8 Apr 2024
Awesome stay! During my boards, quiet place and super friendly staff!! Will stay here again for sure !
Comment from Hotel Management
8 Apr 2024 by Hotel Management, Hotel Management
Dear Andrea, Thank you for your review regarding your stay at the Charleston Marriott. It is a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest received thoughtful service and has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back. Regards,The Charleston Marriott Team
by A verified traveler
Posted 7 Apr 2024
Housekeeping was non -existent. Don’t know if they forgot to put us on the list but after 3 days with no help until we called each evening, and then incomplete service, management is uninformed or uncaring.
Comment from Hotel Management
9 Apr 2024 by Hotel Management, Hotel Management
Dear Joe, Thank you for your evaluation. Exceptional service for every guest is our highest priority; therefore, we regret the concerns outlined about the housekeeping service. We can understand your disappointment, and we will review this matter with the department involved to better our guest experiences. We hope to have the opportunity to welcome you again in the future for the seamless experience you deserve. We appreciate your patience and wish you all the best.Regards,The Charleston Marriott Team
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
23 Apr 2024 by The Charleston Marriott Team, Hotel Management
Dear Amanda, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Charleston Marriott, and we look forward to welcoming you back soon. Regards,The Charleston Marriott Team
