Ratings based on 876 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Nice property
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Brenda, thank you for your kind words about Courtyard Charleston Historic District. We're delighted you enjoyed your stay. We look forward to welcoming you back in the future!
by A verified traveler
Posted 2 Jun 2024
No carpet, great floor choice. Very clean, great staff.
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
James, thank you for sharing your delightful feedback about Courtyard Charleston Historic District. It is wonderful to hear that you appreciated the flooring and cleanliness. The team is thrilled to receive your commendation. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Julius, thank you for your positive rating. The team at Courtyard Charleston Historic District appreciates your feedback. We're looking forward to welcoming you back.
by A verified traveler
Posted 27 May 2024
The overall stay was incredibly disappointing. The night we arrived, we discovered leftover food in the fridge, dirty sheets with hair on them, and dirty bathroom floors. We got in around 11 so we made due until the morning. The shower drain would not drain so we were bathing in dirty water filling up the bath, I picked up my shampoo bottle and there was an old used contact on it. We asked maintenance to look at the bathtub for a resolution and they never came. My friend called the front desk to explain our experience and they put us through to the manager Nick’s voicemail. She left a voicemail and he never called her back. For $456 a night, I have higher expectations. This place lacks general cleanliness and obviously has no resolution skills since we were never able to get any of our concerns resolved. I would not bother to pay $456 a night at a place that can’t even bother to clean the room prior to arrival.
Comment from Hotel Management
30 May 2024 by Nick, Hotel Management
Dear Dani, Thank you for choosing to stay with us. Your experience with us was definitely not up to our standard. I am no longer the Front Office Manager at our property, and apologize that we were not able to rectify the challenges you faced while with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. As a result of my review of your experience, I have refunded one night of your stay with us for the challenges you experienced and our inability to get back to you in a reasonable time. Once again, thank you for taking the time to share your experience. If you would like to speak with us further about this, please feel free to contact us directly.Sincerely,Nick BaggettFood and Beverage Manager
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Patricia, thank you for your positive rating of Courtyard Charleston Historic District. The team is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 20 May 2024
The staff were friendly and accommodating. The rooms were clean and comfortable. It is in a great location in the historic district for tourism.
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Teri, thank you for highlighting the friendly and accommodating team members at Courtyard Charleston Historic District. We are glad you found the rooms clean and comfortable, and enjoyed the convenient location for exploring the historic district. We look forward to welcoming you back soon!
by A verified traveler
Posted 16 May 2024
Staff very friendly and helpfull, room was comfortable and a very enjoyable stay
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
William,We are thrilled to hear that you had an enjoyable stay at Courtyard Charleston Historic District. Our team members take pride in being friendly and helpful, and we're delighted that your room was comfortable. We look forward to welcoming you back!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Ranae, thank you for the wonderful rating! The team at Courtyard Charleston Historic District is delighted you had a great experience. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 9 May 2024
If would be helpful if there was a bigger restaurant available
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Martha, it's wonderful to know you enjoyed your stay at Courtyard Charleston Historic District. We appreciate your perfectly valid feedback about the dining options. Rest assured, we will keep your insight in mind as we continually strive to enhance our guest experience. We hope to have another opportunity to serve you in the future.
by A verified traveler
Posted 28 Apr 2024
Expensive but in a great area, clean & quiet
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Peter, thank you for your feedback about your stay at Courtyard Charleston Historic District. It's wonderful to hear you appreciated the cleanliness and peaceful ambiance of the hotel as well as its prime location. We hope to welcome you back in the future for another enjoyable visit.
