Ratings based on 323 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
N/A
by A verified traveler
Posted 25 May 2024
We were put in a smoking room that we did not reserve. The staff told us that it was the only room available. They offered to ionize the room. It did not help the smoke smell. The room furniture was very worn out.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 19 May 2024
Great
by A verified traveler
Posted 19 May 2024
by A verified traveler from Clearfield
Posted 18 May 2024
by A verified traveler
Posted 9 May 2024
I appreciate having a complimentary breakfast to start the day. My only complaint is that I sprung for the trackside room (more expensive) and there was not an ottoman for my legs. The standard room has one.
Comment from Hotel Management
9 May 2024 by THE INN AT CHARLES TOWN , Hotel Management
•Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Inn at Charles Town. Our goal is always to exceed your expectations! We are currently working on room updates and the Ottoman is one of the items we will be removing from rooms for more updated style. We hope to see you soon!
by A verified traveler from Beaverdam
Posted 8 May 2024
It was ok
Comment from Hotel Management
9 May 2024 by THE INN AT CHARLES TOWN , Hotel Management
Thank you for taking the time to provide us with your feedback! We take all customer reviews seriously and strive to provide the best experience possible. We are committed to continuously improving our services and your feedback is invaluable to us. Thank you again for your review, and please feel free to contact us with any further comments or questions:(CTHotelmanager@pennentertainment.com)
by A verified traveler
Posted 5 May 2024
The staff was short and direct
Comment from Hotel Management
9 May 2024 by THE INN AT CHARLES TOWN , Hotel Management
We're sorry to hear that you had a negative experience at The Inn at Charles Town. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need Thank you for sharing your experience with us - it's important to us."
