Ratings based on 80 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2023
I have been wanting to stay at this property for years and it was such a disappointment, they offer no hospitality and no amenities, will never stay here again, especially for the price!!!
by A verified traveler
Posted 19 Jun 2023
by A verified traveler
Pick another hotel you’ll thank me later
Posted 19 Mar 2023 on HotelsNo AC no wifi they gave my room to another reservation and it’s right by the road so you hear the car and motorcycles all night! Ughhh I would pick a nicer newer place for the price they charged
Comment from Hotel Management
31 Mar 2023 by Daniel , Hotel Management
Good morning, thank you for your comments, we will take them into account in order to provide a better service.
by A verified traveler
Not worth it.
Posted 11 Mar 2023 on HotelsThe room had a drain smell, toilet was dirty, electrical outlets didn’t work. Not worth $288 dollars a night.
It said it was under new management but didn’t feel comfortable at all.
Comment from Hotel Management
12 Mar 2023 by yuritzi, Hotel Management
Good morning, thank you for your comments, we will take them into account in order to provide a better service.
by A verified traveler
Posted 23 Feb 2023 on Hotels
Comment from Hotel Management
7 Mar 2023 by Maria L, Hotel Management
Buen día, gracias por las observaciones, las tomaremos en cuenta para poder brindar un mejor servicio
by A verified traveler
Posted 5 Feb 2023
Comment from Hotel Management
7 Mar 2023 by Maria Alicia , Hotel Management
Buen día, gracias por las observaciones, las tomaremos en cuenta para poder brindar un mejor servicio
by A verified traveler from La Puente
Posted 30 Nov 2022
The main entrance is not easy to spot. The young ladies at the front desk were totally nice and adorable (I didn’t get their names) but I was disappointed with the room. Now don’t get me wrong. Upon entering the room is picture perfect. Two beautifully made beds, attractive bathroom and a gorgeous ceiling. However, I was disappointed that while showering, the bathroom began to flood into the bedroom. Even after the cover of the drain was removed, it still continued to drain extremely slow. I was also disappointed that literally there were only two bath towels and no bathroom mat. I chose this hotel because it has an elevator which I thought was convenient for my elderly mother to use. Only to find out that’s it’s been three years and it’s still not in service. Total disappointment. It’s a beautiful property located right in front of a naturally gorgeous lake but it’s a shame that its still not worth the price.
by A verified traveler
Posted 24 Nov 2022 on Hotels
Hotel is in a great location, on the Malecón. However, when I arrived the front desk attendant said I had to pay for the 3rd person in my party. That these rooms were for 2 ppl, and any additional ppl would be extra. Although, I had made the reservation for 3 ppl. I did not end up paying anything, he called someone offsite and then was came back and said it was fine.
In room, no safe, no closet and no iron.
Hotel, does not have a elevator. So be prepared to carry your luggage and suitcase up a couple flights of stairs.
Our room was on the side of the street. So a ton of noise as constant cars are driving by!
by A verified traveler
Posted 1 Nov 2022
by A verified traveler from Etobicoke
Posted 9 Oct 2022
