Ratings based on 883 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Beautiful grounds, 15 minute walk to town (or easy cab for $100 pesos). Very clean, pools are wonderful. Booking through Expedia was easy and accurate.
Only slight annoyance was the pool bar was not attended - you needed to get out of the pool, walk around the outdoor restaurant patrons, and grab someone for drinks.
by A verified traveler
Posted 7 May 2024
We stayed here while visiting family. They do not speak English so be prepared for that. The facilities and people are wonderful. The food is OK, not great. The pool is fantastic but if you are there like us during a Mexican spring break or holiday, be prepared there is not enough seating. Actually probably the best place to stay in Ajijic!
Comment from Hotel Management
10 May 2024 by Reservaciones, Hotel Management
Thank you for your comments,we are happy to know that your stay was wonderfull,We hope you can come back soon.Have a nice day!
by A verified traveler
Posted 25 Apr 2024
The hotel advertises safes. Not a one works…they are all non operational…so disappointing. Most of the staff at front desk during the week does not speak English.
There were dead cockroaches (5) in our room when we arrived…Not good cleaning. The weekend brunch was good. Weekday breakfasts were not served warm. The front desk has no maps. We would have liked to walked around. An ice machine would be a great addition since there are no mini fridges. There are bottles of water in the room which we appreciated, but warm room temp. Ice would have been delightful.
With all the plastic bottles we used, it would be great to have a separate bin in the room for recycling. I hope the hotel recycles.
The grounds are and surroundings are lovely.
Comment from Hotel Management
25 Apr 2024 by Reservaciones, Hotel Management
Thank you for your comments,they are very important to us.
by A verified traveler
Posted 21 Apr 2024
Beautiful property; we enjoyed the quiet.
Providing bottled water in the rooms is a nice touch. May we suggest leaving drinking glasses, face cloths and a box of tissue in the rooms? Also, an area where we can get coffee in the morning. We are early risers and an 8 a.m. opening at the restaurant is too late for us.
There were items on the menu that we wanted to order but were not available (lemonade, chicken wings).
Thank you.
Comment from Hotel Management
25 Apr 2024 by Reservaciones, Hotel Management
Thank you for your comments,they are very important to us.Have a nice day!
by A verified traveler
Posted 13 Apr 2024
Wonderful stay! Will be back when we have more time
Comment from Hotel Management
15 Apr 2024 by Reservaciones, Hotel Management
Thank you for your comments!
by A verified traveler
Posted 2 Apr 2024
Placed at the heart of Ajijic.
Comment from Hotel Management
3 Apr 2024 by Reservaciones, Hotel Management
¡Thank you for your comments!
by A verified traveler
Posted 29 Mar 2024
At times it appeared that I was the only guest in the whole property. No one seen at the outdoor or indoor restaurants or the bar or the pool.
My hotel room (standard room) had an safe in the closet, but it wasn't working (out of power or batteries). When I asked the front desk to fix the safe, I was told that only the rooms that are "suites" have a workable safe. Then what is the point in installing safes in the other rooms if they will not work as such? I had to bring my passport and valuables with me every time I left the room.
Finally, I had originally reserved 6 nights at this hotel, but after only the second night, I decided that I was going to travel to the city of Guadalajara instead. I asked Expedia and the hotel's front desk if I could be given at least a partial refund for the 4 unused nights. The hotel refused to give me any prorated refund at all.
I don't recommend this hotel.
Comment from Hotel Management
3 Apr 2024 by Reservaciones, Hotel Management
Thank you for your comments
by A verified traveler from san diego
Posted 29 Mar 2024
NIce property,
Comment from Hotel Management
9 Apr 2024 by HOTEL REAL DE CHAPALA, Hotel Management
Muchas gracias por sus comentarios, nos agrada saber que su estancia con nosotros fue completamente de su agrado, esperamos contar muy pronto con su visita
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Reservaciones, Hotel Management
¡Gracias por su puntuación!
by A verified traveler
Posted 18 Mar 2024
Very calm, peaceful and serene place. Loved the view! Would have liked service around pool or in-room cups, but that’s just a minor point. Overall it was a splendid place!
Comment from Hotel Management
28 Mar 2024 by Reservaciones, Hotel Management
Thank you for your comments,they are very important to us.
