Ratings based on 466 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
everything was good i except the pillows were a bit smaller, (there was an extra to use by the door but two would’ve been better one for each bed)other than that it was clean and the kids and I enjoyed the pool.
Comment from Hotel Management
13 Jun 2024 by Gerente General, Hotel Management
Dear Alejandra Thank you for your visit and your comment, we will change de pillows as soon as possible.Come Back soon
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Gerente General, Hotel Management
Estimada MarisolGracias por su visita y valoración de su estancia, esperamos su regreso muy pronto a esta su casa.
by A verified traveler
Posted 7 Jun 2024
I think this could be the best place to stay in town.
Comment from Hotel Management
7 Jun 2024 by Gerente General, Hotel Management
Dear JerandaThank you for your visit and your comment about your stay, it was a pleasure It was to serve you
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
13 Jun 2024 by Gerente General, Hotel Management
Estimada MariaMuchas gracias por su visita y calificación de su estancia, esperamos nos pueda recomendar con sus familiares y amigos.La esperamos pronto de regreso en esta su casa
by A verified traveler
Posted 7 Apr 2024
The pool water was warm, safe for children and the hotel offered food/drinks at poolside for purchase
Comment from Hotel Management
9 Apr 2024 by Gerente General, Hotel Management
Estimada MaribelMuchas gracias por su visita y comentario de su estancia
by A verified traveler
Posted 4 Apr 2024
It was okay but the bed and pillows were substandard
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear guestWe appreciate your visit and we will be making the necessary changes to the pillows to be able to offer a better stay on your next visit.
by A verified traveler from Santa Barbara
Posted 2 Apr 2024
I think this property has a lot of potential but there was a huge fire on the mountain. The air quality was poor. The air fire trucks were loud. The pool was dirty. It was not the hotel!s fault. I could smell the smoke and graciously the manager let me cancel my 2bd night. You definitely need a car up there as the bus does not run and it’s too dangerous to walk.
Comment from Hotel Management
2 Apr 2024 by General Manager, Hotel Management
Dear guestThank you for your visit and we hope you visit us again, hoping to no longer have risks with the fire.
by A verified traveler
Posted 24 Mar 2024
It was a great place to stay. Felt very safe. Was clean and spacious.
Comment from Hotel Management
27 Mar 2024 by Gerente General, Hotel Management
Estimado JoséGracias por su visita esperamos su regreso muy pronto en esta su casa
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Gerente General, Hotel Management
Estimado LuisGracias por su visita y valoración, esperamos nos pueda recomendar con sus familiares y amigos
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by Gerente General, Hotel Management
Estimado MiguelGracias por su visita y esperamos contar con su presencia muy pronto en esta su casa
