Ratings based on 364 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Good
by A verified traveler
Posted 12 May 2024
Shower handel broken, recliner that didn't recline, cigarette burns on the counter (smokeless hotel), free breakfast was coffee and a muffins and they ran out of coffee on the second day and bathroom door hasn't been cleaned in quite awhile. Only had 3 pillows, should have been 4.
Comment from Hotel Management
13 May 2024 by Hotel management, Hotel Management
Dear David, We are sorry to read about the challenges you encountered during your stay. Your feedback is essential, and we appreciate you bringing these issues to our attention. We continuously strive to provide a comfortable experience for our guests. Rest assured, we will share these concerns with our team to ensure future guests' satisfaction. Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
by A verified traveler
Posted 8 May 2024
The first room smelled like smoke, went down to request another room, that had a hole in the ceiling and had water dripping down, requested a third room and that one smelled like smoke. Ended up leaving the hotel and finding another hotel.
Comment from Hotel Management
8 May 2024 by Hotel management, Hotel Management
Dear Victoria, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and pleasant environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the room conditions has been taken seriously and will be addressed appropriately. We understand the importance of a refreshing and welcoming atmosphere for our guests, and we regret that we were unable to provide this for you on this occasion. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to restore your trust in us during any future stays.Sincerely,Hotel Management
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 24 Mar 2024
V
Comment from Hotel Management
26 Mar 2024 by Hotel Management, Hotel Management
Dear RATNA, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
by A verified traveler
Posted 20 Feb 2024
I was checked in by someone in training who was not very fast which is fine. There was trash left in kitchen trashcan from previous guest. Doors have built up dirt on them, obviously never cleaned. Water constantly running from both faucets and the toilet. Walls paper thin. Guests sitting and drinking booze by checking area. Disgusting overall.
Comment from Hotel Management
21 Feb 2024 by Hotel Management , Hotel Management
Dear Iryna, Thank you for sharing your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 10 Feb 2024
Upon arrival i could easily check-in. My room was clean, but the bed wasn’t made, and the trash was full. I left the property soon, and when i came back, the bed was made, and trash was ok. Somebody entered my room, without letting me know. It’s a bit weird, never experienced like this. Upon check-out the FD guy wore a hoody. Overall low rate, good shopping and dinning area, close to IAD, good for a shirt stay.
by A verified traveler
Ok deal for the money
Posted 20 Dec 2023 on HotelsEverything was nice and clean.Stovetop is a little dated but ok.Need to change out mattress no spring left .Good thing they had a comfortable recliner type chair in there that worked for me.
Comment from Hotel Management
21 Dec 2023 by Hotel Management , Hotel Management
Dear Patrick, Thank you for taking the time to share your feedback with us. We're pleased to read that you found the accommodations nice and clean overall. We appreciate your observation about the stovetop, and we'll certainly take that into consideration for future updates. Your comment about the mattress is noted as well, and we apologize for any discomfort you experienced. We will address this promptly to ensure our guests have a comfortable and restful stay. We're glad the recliner chair was a positive aspect for you, and we hope to have the opportunity to welcome you back to Extended Stay America for a much-improved stay.Sincerely,Hotel Management
by A verified traveler
Posted 11 Dec 2023
Haven't had power since I checked in. I'll let you know when I can see around my room to be able to rate all dem items you want me to rate. Might not be till morning. Lort help.
Comment from Hotel Management
12 Dec 2023 by Hotel Management, Hotel Management
Dear Iryna, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 Dec 2023
