Ratings based on 234 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Feb 2024
I recently stayed at Grand city hotel and unfortunately, my experience was tainted by their rigid check-in policy. Despite requesting an early check-in due to a grueling 25-hour flight, I was shocked to be charged an exorbitant $50 fee just to check in 2 hours early. This felt like a blatant money grab and showed a lack of empathy towards tired travelers. While the hotel itself was comfortable, but very noisy because of construction work, this unnecessary charge left a sour taste in my mouth and I cannot recommend it to others."
Comment from Hotel Management
26 Feb 2024 by GRANDCITY HOTEL, Hotel Management
This is Grand City Hotel. I am sorry to hear that you are offended by the early check-in fee. Check-in time at our hotel is from 15:00, and a fee of 22,000 won per hour in Korean currency is inevitable. Information is also left on Expedia . Most hotels in Korea also apply the same policy, so we ask for your understanding in this regard. I hope you were satisfied with your business trip to Korea. thank you
by A verified traveler
Posted 21 Feb 2024
by A verified traveler
Posted 21 Oct 2023
Hotel is at that nice location and easy to get around.
Comment from Hotel Management
26 Oct 2023 by GRANDCITY HOTEL, Hotel Management
Dear. Our guest, As you said, we provide the best accessibility with convenient public transportation, major commercial district and government offices. please advertise our hotel to the ofer people a lot . We will do our best to continue to satisfy you with kind service and high quality operation. Very thank you.
by A verified traveler
Posted 24 Sep 2023
by A verified traveler
Posted 23 Sep 2023
This hotel is pretty good except front desk staff's attitude. The staff at front desk was unprofessional attitude and I was very uncomfortable with him..
9/20인가 저녁에 비가와서 우산을 빌리려고 하니 턱으로 옆에 우산을팝니다라는 간판을 가르키면서 돈주고 팝니다라고 약간은 짜증난다는 말투로 말하더니 손님에게 우산을 구매하실건가요라고? 묻지도 않고 손님이 아직 결정도 안햇는데 바로 "다음손님" 하더니 그냥 무시하더군요..... 참 무례하다는 생각이 들어서 이글을 올립니다. 바빠서 그럴수도잇지만 이건 아니죠?
Comment from Hotel Management
27 Sep 2023 by Grand City Hotel, Hotel Management
먼저 고객님이 느끼신 불편함에 대해 진심으로 사과의 말씀을 전합니다. 이유를 불문하고 고객응대에 불쾌감을 드릴 수 있는 언행은 잘못 된 바임을 인지하고, 같은 실수가 반복되는 일이 없게끔 다시 한번 점검 할 수 있도록 하겠습니다. 한번 더 깊은 사과의 말씀을 드리며, 꼭 재방문주시어 계속 발전하는 그랜드시티호텔 창원의 모습을 지켜봐 주시길 부탁드립니다. 풍성한 한가위 연휴 되십시오.
by A verified traveler from FORT LEE
Posted 17 Sep 2023
Reasonable price. Friendly staff. Great service. Convenient nearby restaurant, store, mart, etc...
Comment from Hotel Management
22 Sep 2023 by Grand City Hotel, Hotel Management
Thank you for giving high score to the Grand City Hotel. Especially, the words 'Friendly staff' and 'Great service' make us feel so good. Please keep an eye on our hotel and continue to visit us. Have a happy day.
by A verified traveler
Posted 15 Sep 2023
Located conviently near shopping and dining. Great location and facilities for a business traveler. Breakfast buffet in the adjoining restaurant has great options.
Comment from Hotel Management
22 Sep 2023 by Grand City Hotel, Hotel Management
We Grand City Hotel is the preferred hotel for many business travelers who visit Changwon from all over the world. We will strive to become a popular landmark of Changwon based on the best accessibility and customer first service. Please visit again. Thank you.
by A verified traveler
Posted 25 Jul 2023 on Hotels
by A verified traveler
Posted 13 Jun 2023
Great hotel to stay room size decent for 2 adult and 2 kids. Toilet big enough and clean.. good bed too..
Comment from Hotel Management
16 Jun 2023 by Grand city hotel, Hotel Management
Dear. Sylvia Fonda, It is an honor to hear that you were satisfied with your stay at the Grand City Hotel. We will continue to make efforts to maintain clean rooms and hope it was a good memory for your two children. Thank you.
by A verified traveler
Posted 8 Jun 2023 on Orbitz
Clean
