Ratings based on 168 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2023
Hotel is kinda cute. cardboard walls. You can hear everything from the other rooms including the toilet part. Staff is extremely ignorant. They do not have the caliber of hôtel to support their attitude. Simply avoid that place. Not worth it.
by A verified traveler
Posted 4 Aug 2022
Beautiful setting for dinner on the terrace
by A verified traveler
Posted 22 Jun 2022 on Wotif
The Orangerie and the Chateau were lovely old buildings set in a large garden. It was very quiet and peaceful. The staff and service were excellent and the restaurant was outstanding. The pool and spa were not available as work was being carried out at the time we stayed there.
Comment from Hotel Management
21 Jul 2022 by Julie Vallet, Hotel Management
Hello sir, thank you for your feedback. Indeed, due to the current situation, we have suffered nearly 2 months of delay in terms of delivery of raw material (granite) for the making of the beaches of our outdoor swimming pool. Fortunately, we were able to proceed quickly upon receipt of the elements, and the swimming pool today delights young and old! We thank you for your understanding and hope to be able to welcome you again very soon to make you fully enjoy it! We hope to see you soon, sincerely!
by A verified traveler
Posted 18 May 2022 on Hotels
by A verified traveler
Posted 30 Aug 2019
It is a nice hotel and nice pool, however the service wasn't really acceptable, except for the Reception Staff, who were all very helpful. The scrambled eggs and sausages were completely cold and I mentioned this to the staff, who replaced them with more completely cold scrambled eggs and sausages. No apology was made or any attempt to rectify the matter. I saw other people with the same issues. No coffee/tea was offered at the tables. On this basis we decided not to eat in the evening or again in the morning.
by A verified traveler
Posted 12 Aug 2019 on Hotels
by A verified traveler
no all as seems
Posted 22 Jun 2019 on Hotelswe booked the hotel as we are on a motorbike trip and when we get to the hotel we need to lock up bikes and forget for eve that's why we choose hotels with resturants when we arrived having booked the orangery because its modern and more to our liking. we were told we were upgraded in the castle as orangery was full (strange since I booked months ago)and there was no room in restaurant's (two off) because we cant feed you we have upgraded you,. no room service ,no snacks nothing. the room I did not feel was a upgrade it was not tastefully done the décor fitments did not reflect a chateau more a 1970 cheap with coir carpet and the bathroom was mouldy on all grouting on floor and walls the shower was middle of bath with the shower screen on end? there was a mini bar where you could buy water but no water supplied in room free . it was hot and stuffy in room if you had the fan on it kept you awake with noise if you opened the window the road outside kept you awake in was in quite a built up area we were so disappointed by the hotel we checked out as soon as we woke not bothering with the 30 euro basic breakfast which they had room for us in the restaurant to take in the morning. I would not have booked this hotel had I known they did not keep tables in resturants for guests or even email and ask if you required one like many of the other hotels did we stayed in. the nearest restaurant was downhill 20 mins but you need to like fish as fish restaurant but that was very good
by A verified traveler
Dinner? Sorry, that's off!
Posted 30 May 2019 on HotelsFour star? Not like any 4 star I have ever stayed at! And unfortunately I booked a 3 night stay.
They advertise a restaurant AND a brasserie - but that is only for hotel guests if they don't have any other bookings. There is nothing close by so you are completely stuck. I went on a wild goose chase to find a restaurant they said was within walking distance. Not within 30 minutes, I can assure you.
So I came back, and after much persuading and pleading they gave me a small plate of bread and cheese for dinner to eat in my room - no idea what it will cost! See below for picture.
And that was my lovely French evening - sitting on a (small) bed eating stale bread and cheese. Sad!
Not helpful, not nice, not recommended.
P.S. Wifi is terrible, it keeps dropping out. They can't do anything about it apparently. And I can't get the TV to work!
by A verified traveler
Posted 27 May 2019
Very quiet peaceful location 10 min drive outside Perigeux. If hotel restaurant full then no nearby alternatives.
by A verified traveler
Posted 15 Aug 2018
