Ratings based on 517 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 4 May 2024
The property is right in the campustown which makes it very easy to access. However, the service is average. They promised to clean the room every 3rd day but they didn't service the room only once in 11 days despite making requests.
Comment from Hotel Management
6 May 2024 by Jena - Assistant General Manager , Hotel Management
Thank you for providing your feedback, I have shared this with our Housekeeping Leadership Team.
by A verified traveler
Posted 29 Apr 2024
Nothing special. The location is good if you want to be central, but therefore also quite noisy. Hotel itself could use some updating (pool was closed, fire alarm went off in the middle of the night for no reason) and cleaning (room and common areas). But at the same time its not horrible.
Comment from Hotel Management
29 Apr 2024 by Jena - Assistant General Manager , Hotel Management
Dear Peter, Thank you for providing your feedback, I apologize for the inconvenience, we hope to restore your faith back into TownePlace Suites by Marriott.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Jena - Assistant General Manager , Hotel Management
Thank you for the 5 Star Review, we look forward to accommodating your next stay!
by A verified traveler
Posted 9 Apr 2024
Drove 2.5 hours from Chicago only to be told they had overbooked, and could not honor the reservation I had made a few days prior. The guy staffing the front desk at least made a few calls to get me another hotel (albeit one that was a step down in quality), but completely unacceptable that my reservation was cancelled.
Comment from Hotel Management
13 Apr 2024 by Jena - Assistant General Manager , Hotel Management
Dear Ryan, Thank you for providing your feedback, I have shared your feedback with our General Manager.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Jena - Assistant General Manager , Hotel Management
Thank you for the 5 Star review, we look forward to seeing you again.
by A verified traveler
Posted 6 Feb 2024
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Comment from Hotel Management
11 Feb 2024 by Jena - Assistant General Manager , Hotel Management
Thank you for providing your feedback, we look forward to accommodating your next stay with us.
by A verified traveler
Posted 27 Jan 2024
Comment from Hotel Management
25 Mar 2024 by Jena - Assistant General Manager , Hotel Management
Thank you for sharing your feedback, we apologize for falling short on meeting your expectations,
by A verified traveler
Posted 25 Jan 2024
Nice place.
Comment from Hotel Management
30 Jan 2024 by Jena - Assistant General Manager , Hotel Management
Thank you for providing your feedback!
by A verified traveler
Posted 21 Jan 2024
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Comment from Hotel Management
22 Jan 2024 by Jena - Assistant General Manager , Hotel Management
Thank you, Sheri, for the 5 STAR review, we look forward to accommodating your next stay.
