Ratings based on 534 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ponder
Posted 11 Jun 2024
Great time
Comment from Hotel Management
11 Jun 2024 by The Management , Hotel Management
Dear Madam, We thank you for this feedback further to your stay and we are pleased to hear about your satisfaction. We would be delighted to see you among us for another stay and we remain at your entire disposal. Best regards,
by A verified traveler
Posted 14 May 2024
Had a great stay. It was down season time, so not much around to do in the season between ski and summer.
Comment from Hotel Management
15 May 2024 by The Management , Hotel Management
Dear Sir, We thank you for this feedback further to your stay. We are delighted to hear about your satisfaction regarding our establishment and we hope to see you again very soon. We remain at your entire disposal. Best regards,
by A verified traveler
Posted 25 Mar 2024
Fabulous hotel. Great location, loved the spa, a lovely area to relax in.
Rooms super clean & very comfortable.
Comment from Hotel Management
30 Mar 2024 by The Management , Hotel Management
Dear Sir, We thank you for taking the time to share your experience further to your stay. We are delighted to hear about your satisfaction regarding the location of our establishment, its facilities and the room you stayed in. We really hope to have the chance to have you back among us soon and we remain at your entire disposal. Best regards,
by A verified traveler
Posted 24 Feb 2024
Great hotel! Conveniently located next to bus stops which take you to Les Houche, Brevent, Le Tour etc. It’s a 2 minute walk to all the restaurants. They have a lovely spa - the sauna and jacuzzi were fab. The pool is great for kids as it has 2 levels - a very shallow end and deep end. They water is also lovely and warm. The room was modern and very clean. I’d definitely stay there again!
Comment from Hotel Management
25 Feb 2024 by The Management, Hotel Management
Dear Trupti,We would like to thank you for this delightful feedback. It was a pleasure welcoming you, and we are thrilled to see that you were satisfied with the quality of our services and our location. We hope to have the pleasure of seeing you again for your next visit in Chamonix.Best regards,
by A verified traveler from manhattan
Posted 4 Jan 2024
The location & rooms were amazing. Problem was with parking & most of staff at reception were not friendly apart from the manager !
Comment from Hotel Management
12 Jan 2024 by The Management , Hotel Management
Dear Madam, dear Sir, We thank you for this review further to your stay. We are delighted to hear about your satisfaction regarding the location and the rooms you stayed in. We would be pleased to have you back among us very soon. Best regards,
by A verified traveler
Great stay
Posted 18 Dec 2023 on HotelsPerfect! Only improvement would be that the temperature of the pool/ jacuzzi could have been a small bit warmer
Comment from Hotel Management
18 Dec 2023 by The Management, Hotel Management
Dear Madam, Sir, We would like to thank you for this review. We are delighted to see that you enjoyed your stay in our establishment. We have taken into account your remark regarding the temperature of our pool and jacuzzi in order to improve our services. We hope to see you again in the future ! Best regards,
by A verified traveler
Posted 14 Nov 2023
It was clean and comfortable with very helpful and friendly staff (a big help if you don't know the area). The spa is delightful and the spa services are professional. Easily walkable to everything but a far enough away to be quieter. Excellent breakfast spread.
Comment from Hotel Management
14 Nov 2023 by The Management, Hotel Management
Dear Madam, Sir, Thank you for this feedback further to your stay. We are delighted to see that you were satisfied with the spa facilities, the comfort and cleanliness of our hotel, the professionalism of our staff and the quality of our breakfast. We hope you had a pleasant stay in Chamonix-Mont-Blanc, and we remain at your entire disposal. Best regards,
by A verified traveler
Horrible
Posted 14 Oct 2023 on HotelsIt was horrible stay I’ll never go back to this hotel , at approach treatment was very unliked,15 min to 4 pm they said you can’t check in you have to waite 15 min till time comes and next day you (( have to check out before 11 am )) let me check first my friend then threat me for check out, felt my self as refugee 😂 beside the room was full of animals bugs and Miskitos the very strange thing is they wanted me to bring a prof that there is bugs
So I had to catch one and bring it to the resption down to proof that
Then they changed my room to a suit , but the thing is the treatment and cleanness of the place by the way I a regular customer and every time I face a problems with them for the same issue treating the customer sense they were 3 star
Now they’ve been upgraded to 4 star because of the spa
But they are down graded in manners to 0 star I don’t recommend this hotel to any one
Never ever again
Comment from Hotel Management
15 Oct 2023 by The Management, Hotel Management
Dear Sir,We thank you (again) for this unpleasant comment further to your departure this morning. We have to admit that we are absolutely disgusted by this feedback, after the action taken further to your demand to change room because of the inoffensive bug that you found in the bathroom.You have booked your reservation three days before the arrival and only rooms on the first floor were available, but you weren’t very happy about this floor level were you ? Otherwise, why pretend to have found a « bed bug » in the room, right after your check-in, that was actually a simple mosquito ?Fortunately, we were able to upgrade your room type for free thanks to a last minute cancellation, and you ended up in a Suite. Furthermore, check-ins are guaranteed at 4pm and check-out resquested for 11am, as displayed on every website you can book through. A 15min wait does not seem to be so difficult to handle.To resume : you have found a mosquito in the room, we upgraded the room type for free within 10min after check-in, we took time to explain and respond all of your demands during your stay, and we still end up receiving a 2/10 review. It seems like we should not trust your smile and behaviour, even though you were very insistent about this dangerous mosquito. For some reason, dishonesty always suprises us. Fortunately, we are able to write down our side of the story.We hope that you wouldn't dare book again in our establishment with such bad comment after your check-out.Best regards,
by A verified traveler
Posted 12 Sep 2023
Comment from Hotel Management
3 Oct 2023 by La Direction., Hotel Management
Chère Jody, Nous vous remercions d'avoir pris le temps de partager votre expérience concernant votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, et nous serions ravis de vous accueillir à nouveau prochainement. Meilleures salutations
by A verified traveler
Posted 9 Aug 2023
Excellent hotel. Close to cable car and the bus station.
Comment from Hotel Management
10 Aug 2023 by The Management , Hotel Management
Dear Madam, dear Sir, We thank you for this feedback further to your stay. we are delighted to hear about your satisfaction regarding the establishment itself and its location in Chamonix. We would be pleased to have you back among us. Best regards,
