Ratings based on 499 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 Apr 2024
property is old need proper attention. First night we were put in a room on unfinished floor. the hallway ceiling is being replaced and just covered with plastic sheet. airconditioning is non existing. when we came back after going to Grenoble, we were put in a room that smells like disinfectant and the bathroom lights are not working. It was late in the afternoon and the reception clerk was apologetic, that their maintenance is no longer available. she offered us a free drink in the bar ( we refused ). at least she did what she can. much appreciated. on the positive, the staff are excellent and the property is opposite to train station.
Comment from Hotel Management
4 May 2024 by Sara DHARSMA Front Office Manager, Hotel Management
Dear Marciano,Thank you very much for taking the time to give us your feedback. We’re trully sorry that your stay did not meet your expectations. We hope to get another chance to convince you in a future reservation.Best regards,Sara DharsmaFront Office Manager
5 out of 5
by A verified traveler

Posted 18 Apr 2024
We chose the hotel as we were touring France by train and the hotel waa right across the road from the station. Staff were excellent and helpful. Very good choice for breakfast to set us up for the day. We ate on a evening at the restaurant attached although believe it's a seperate business. Superb food so no need to leave the hotel on a wet night.
Comment from Hotel Management
20 Apr 2024 by Hotel Mercure Chambéry, Hotel Management
Dear Michael,We would like to thank you for your great feedback. We are very happy to see that you have fully enjoyed your stay with us.We hope to see you soon in order to share another amazing experience.Best regards.Marika
5 out of 5
by A verified traveler

Posted 8 Mar 2024
Fab
Comment from Hotel Management
24 Mar 2024 by Sara DHARSMA Chef de réception, Hotel Management
Bonjour Karen,Merci d'avoir pris le temps de nous partager votre expérience !Ça a été un plaisir de vous accueillir au sein de notre hôtel, nous espérons vous recevoir à nouveau très bientôt !Sara DHARSMAChef de réception
4 out of 5
by A verified traveler

Good station hotel

Posted 30 Jan 2024 on Hotels
Great location across the road from the station and an east 5-10 minute walk into town. For the money a great hotel with a comfortable bed and good sized room. Staff were friendly. We ate at the restaurant as we struggled to get in anywhere in town without a booking on a Saturday night and the meal was very good. An ideal hotel if you're travelling to/from the train station and the price is good.
Comment from Hotel Management
10 Feb 2024 by ambre, Hotel Management
Dear Richard,Thank you very much for taking the time to give us your feedback.We hope to see you again very soon!Best regards,Amber,Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by ambre, Hotel Management
Bonjour Madame, Merci d'avoir pris le temps de nous partager votre expérience !Ça a été un plaisir de vous accueillir au sein de notre hôtel, nous espérons vous recevoir à nouveau très bientôt !Ambre, Assistante chef réception,
4 out of 5
by A verified traveler from New Milton

Posted 14 Jan 2024
Superb location, room overlooked train station. Shower too low and awkward to use.
Comment from Hotel Management
10 Feb 2024 by ambre, Hotel Management
Dear Tristan,Thank you for taking the time to share your experience with us!As far as the shower is concerned, don't hesitate to use the rainshower, which might be more practical for you :)It was a pleasure to welcome you to our hotel and we hope to see you again very soon!Ambre, Assistant reception manager
5 out of 5
by A verified traveler

Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
24 Mar 2024 by Sara DHARSMA Chef de réception, Hotel Management
Bonjour Igor,Merci d'avoir pris le temps de nous partager votre expérience !Ça a été un plaisir de vous accueillir au sein de notre hôtel, nous espérons vous recevoir à nouveau très bientôt !Sara DHARSMAChef de réception
4 out of 5
by A verified traveler

Posted 17 Dec 2023
Staff were exceptional. Very good beer on tap.
Comment from Hotel Management
24 Mar 2024 by Sara DHARSMA Front Office Manager, Hotel Management
Dear Gerald,Thank you very much for taking the time to give us your feedback.We hope to see you again very soon!Best regards,Sara DharsmaFront Office Manager
5 out of 5
by A verified traveler

Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
24 Mar 2024 by Sara DHARSMA Chef de réception, Hotel Management
Bonjour Jacob,Merci d'avoir pris le temps de nous partager votre expérience !Ça a été un plaisir de vous accueillir au sein de notre hôtel, nous espérons vous recevoir à nouveau très bientôt !Sara DHARSMAChef de réception
5 out of 5
by A verified traveler

Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
24 Mar 2024 by Sara DHARSMA Chef de réception, Hotel Management
Bonjour IsabelleMerci d'avoir pris le temps de nous partager votre expérience !Ça a été un plaisir de vous accueillir au sein de notre hôtel, nous espérons vous recevoir à nouveau très bientôt !Sara DHARSMAChef de réception
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