Ratings based on 430 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Paid thru Expedia. Had to pay again at property. Received room w monthly construction workers already in it (after carrying a dog up the spooky stairs). Owner showed up and gave me everything I was supposed to receive but was told was unavailable. Hmmm? Room was fine otherwise. Except I paid twice for it and getting in was enraging.
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Chambersburg. I sincerely apologize that you were given a room that was already occupied. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We value you as a our guest and welcome your 8/10 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 May 2024
Staff was kind and helpful. Receptionist noticed I was very tired and give me a bottom floor room close to the front. Able to park right outside the side door. Room is spacious and clean. TV works well. Climate control works well. I have to admit that I haven’t stayed at a RRI since I was paycheck to paycheck 20 years ago—now I am a 4 stars or more girl. Was desperate today b/c felt ill and could not drive anymore due to exhaustion, was an hour away from destination and just couldn’t make it. RRI saved me.
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Sarah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chambersburg. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff, the cleanliness of the room and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
Have liked ref roof and especially the no fee for a pet
Comment from Hotel Management
27 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing with us, Nancy. The team at the Red Roof Inn Chambersburg was elated to see that we earned your 5/5 score. We were also delighted to know that you liked Red Roof and our pets-stay-free policy.Once again, we would like to thank you for sharing your comments with us. We look forward to hosting you again in the future.With appreciation,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Apr 2024
No hot water.man at the front desk was very rude.refused to refund us our money.beds where very uncomfortable.
Comment from Hotel Management
12 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHAMBERSBURG. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no hot water, the comfort of the bed and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Jan 2024
Noises all night and next morning, nobody was in the reception to dropping off the card!!
Comment from Hotel Management
30 Jan 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Plutarco,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHAMBERSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
by A verified traveler
Posted 28 Jan 2024 on Hotels
You get what you pay for at this hotel. Bare minimum. The hotel is not a clean place. You will find roaches and the smell is pretty bad. Good lucking getting clean linen.
Comment from Hotel Management
29 Jan 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHAMBERSBURG. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and all the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
by A verified traveler
Posted 30 Dec 2023
I checked in and the guy was very nice that checked me in. I went to my room started to get settled in and took a shower and I came out and found to Cockroaches walking acosss the fridge one on the desk and returned back to bathroom to have found another one. I gathered up my stuff and went to the front desk. I asked the guys for a full refund due to me having roaches in my room. I went to show him my video I took and he said no need to show me and advised he would do the full refund. I felt like he knows they have a roach issue due the fact he was so quick to offer my money back.
Comment from Hotel Management
2 Jan 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Anthony,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHAMBERSBURG. We are grateful to know that the staff were very nice,however, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,DannielleRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
20 Dec 2023 by Linton Rediresponse Specialist, Hotel Management
Hello Rachel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAMBERSBURG and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
Horrible service, unclean and contains bed bugs
Posted 27 Nov 2023 on HotelsI do not recommend staying at this hotel. The front staff was not very hospitable...it took a while for someone to come out to check us in and we werent able to speak to anyone to check out. The entire facility had a horrible smell of drugs (ie marijuana). The staff cleans the rooms and bangs doors in the middle of the night, which makes sleeping difficult if you are a light sleeper. And most importantly...our sheets were dirty...there were stains on the pillows and sheets and appeared to be crumbs in our bed. During my stay, I incurred numerous bug bites, which after some research, i discovered are from bed bugs. I had found what appeared to be exoskeletons of bugs under the matress cover on the bed. The bites are so bad and causing a rash all over my arms, back and ankles. I would never stay here, unless you like the smell of pot and being eaten alive by bugs.
Comment from Hotel Management
29 Nov 2023 by Linton Red Roof Management Rediresponse Specialist, Hotel Management
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN CHAMBERSBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by Linton Red Roof Management RediResponse Specialist, Hotel Management
Hello Sean,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAMBERSBURG and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
