Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
I like this hotel because it was clean and quite
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Ruslan, thank you for your kind words. The team at Sheraton Cerritos Hotel is delighted to hear you enjoyed a clean and peaceful stay. We hope to welcome you back soon!
by A verified traveler
Posted 12 May 2024
Overall my stay was very good.
The AC in my room was not working properly but as soon as I reported it, it was taken care of quickly.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Nancy, we're delighted to know that your stay at Sheraton Cerritos Hotel was generally positive. Your feedback regarding our swift attention to your room's air conditioning issue truly emphasizes our commitment to guest comfort and satisfaction. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 12 May 2024
This is such an amazing location with beautiful views and wonderful people in the surroundings.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Peter, thank you for the stellar review! We're thrilled to know you enjoyed the stunning views and found the Sheraton Cerritos Hotel's location to be exceptional. It's wonderful to hear that you encountered friendly individuals during your stay. We hope to welcome you back soon!
by A verified traveler
Posted 10 May 2024
It was nice that there was shopping, restaurants and the Cerritos Performing Arts Center all within walking distance. Our room was very clean, comfortable and quiet.
I wish the toilet was taller..it was a little difficult getting upright and no handles to rise up with.
But all in all we had a wonderful overnight stay!!
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Gloria, it's wonderful to hear you had a delightful stay at Sheraton Cerritos Hotel. We're glad our location, with nearby shopping, dining, and arts offerings, met your expectations, and that you found comfort in our serene and tidy rooms. We appreciate your feedback concerning the bathroom setup - we continually strive to improve our guest experience. Thank you for choosing us for your overnight stay, and we're eager to welcome you back soon.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Monique, thank you for choosing Sheraton Cerritos Hotel and for leaving a 4-star review. We're pleased to learn you had a satisfactory experience and we look forward to serving you again in the future.
by A verified traveler
Posted 23 Apr 2024
Excellent! in every sense! I will stay again.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Jorge, it's wonderful to hear such exceptional feedback about your stay at Sheraton Cerritos Hotel. We're thrilled you enjoyed your time with us and look forward to welcoming you back for another unforgettable visit.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Yusef, thank you for choosing the Sheraton Cerritos Hotel for your stay and taking the time to rate us. We are thrilled you had a great experience and we hope to welcome you back again in the future.
by A verified traveler
Posted 23 Apr 2024
Friendly staff and clean rooms
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Michael, it's fantastic to know you appreciated the warm ambiance at Sheraton Cerritos Hotel, as well as the cleanliness of our rooms. We strive to make our guests feel welcome and comfortable. Come back soon for another satisfying stay!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
5 May 2024 by Customer Service, Hotel Management
Donald, thank you for your positive rating. We're thrilled to see that your experience at Sheraton Cerritos Hotel was excellent. We hope for the pleasure of welcoming you back soon!
by A verified traveler
Posted 13 Apr 2024
Best option for business travellers, a true 4 star hotel serviced by top notch management and staff. Alfredo at the Cornerstone Cafe was the best!
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Thank you so much for your compliments. We're delighted that Sheraton Cerritos Hotel met your expectations for your business travel needs. We've shared your kind words with Alfredo at the Cornerstone Cafe. We take pride in our team members and management, and it's heartening to hear that Alfredo provided stand-out service. We look forward to welcoming you back on your next business trip.
