Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brampton
Posted 15 Jun 2024
Very helpful staff, clean and comfortable room!
Thanks
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 4 Jun 2024
The property did not have an iron and ironing board, no wash/face cloths, no cabinets for storage of clothes. The closet did not exist, it was simply a rod with 4 hangars in the open room. The carpet also had a very large dark stain.
by A verified traveler
Posted 3 Jun 2024
Casino across the street
by A verified traveler
Posted 1 Jun 2024
Very convenient location for shopping, restaurants etc. Also walkable to local attractions
by A verified traveler
Posted 23 May 2024
Great place to stay within very easy walking distance to just about everything
by A verified traveler
Posted 18 May 2024
Good hotel
by A verified traveler
Posted 11 May 2024
Hotel is easy walking distance from Rotterdam Central Station. We arrived early and they served us free cappuccino and chocolate. They also let me check in early as I had a cold and wanted to rest. The free breakfast was excellent too. I recommend them.
by A verified traveler
Posted 8 May 2024
The property seemed to suffer from inconstancy with the staff. One example is our departure from the hotel. My travelling companion left early in the morning and the front desk refused to order her a taxi, saying that it was an easy walk to the train station. When I checked out later the staff at the front desk more than happily called for a taxi to take me to the train station.
Another issue with the hotel was we had no phone access in the room. There was a phone in the room, but no connection. When I asked at the front desk I was basically dismissed. The staff member said that they knew some of the phones did not work but did not realize ours was out of order. Now in this day and age with cell phones you may not consider this a problem, but in a foreign country and not knowing how to contact someone in case of emergency or need a wake up call it is a tad annoying.
by A verified traveler
Posted 1 May 2024
The phone didn’t work, and after four nights of opportunity, we were told by the hotel that they could not fix it.
Moving rooms is not an acceptable situation, the infrastructure needs to be ready to go or repairable… and it wasn’t.
Included breakfast was half a disaster: The staff was extremely friendly, but they are woefully in need of tables for the amount of people they have staying here, and by all accounts on a regular basis.
This has not been a one off, but the “breakfast room” simply is about 2/3 size max that it should be. Way too small with tables pushed far too close together.
