Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Very quiet and safe, staff was friendly and accommodating
Comment from Hotel Management
17 Jun 2024 by Steven Lo, Hotel Management
Dear Jia Yu,Thank you very much for your support to JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us.We are glad to know that you had a wonderful stay at the hotel. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day!Best regards,Steven LoQuality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 31 May 2024
Location is excellent. We also liked the facilities and restaurants in the hotel.
Comment from Hotel Management
31 May 2024 by Steven Lo, Hotel Management
Dear Midori,Thank you very much for your invaluable time of sharing a review and your feedback is important to us.We are glad to know that you had a wonderful stay, and especially our location, facilities and restaurants.We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
11 Jun 2024 by Steven Lo, Hotel Management
Dear Tae Hyuk,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your experience with us.We are delighted to know that you had a wonderful stay with us. We will keep up our good job.We look forward to another opportunity to serve you even better in the near future. Thank you very much for your kind support and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Steven Lo, Hotel Management
Dear Noemi,Thank you very much for sharing your rating of the experience at our hotel, JW Marriott Hotel Kong. We look forward to the pleasure of serving you again. Thank you so much for your support and wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 14 May 2024
Thanks
Comment from Hotel Management
16 May 2024 by Steven Lo, Hotel Management
Dear Sherry,Thank you very much for your invaluable time of rating your experience at our hotel, JW Marriott Hotel Kong. We look forward to the pleasure of welcoming you back. Thank you so much for your support and wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler from Hong Kong
Posted 31 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Steven Lo, Hotel Management
Dear Max,Thank you very much for your rating on our hotel, JW Marriott Hotel Hong Kong. We appreciate your support and look forward to serving you again.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler from Heshan city
Posted 27 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Steven Lo, Hotel Management
Dear Valued Guest,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are delighted to receive a positive rating from you. We look forward to the pleasure of seeing you again. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler from Burlingame
Posted 12 Mar 2024
Some parts of building getting old but on the whole well maintained. Staff is well trained & very polite!
Comment from Hotel Management
13 Mar 2024 by Steven Lo, Hotel Management
Dear Jannie Mui-Fong,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are glad to hear the feedback from you because you as well as your comment are very important to us.It is thankful to receive your recognition on our service. We will keep up our good job and hope to see you again soon. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Great location
Posted 10 Mar 2024 on HotelsGood location. Furniture arrangement don’t like although bed is facing city view. Have to turn the head to watch TV. Air-con also abit warm.
Comment from Hotel Management
11 Mar 2024 by Steven Lo, Hotel Management
Dear Ming Ling,Thank you very much for staying at JW Marriott Hotel Hong Kong. We feel very thankful to hear your feedback and it is important for us to continuously improve ourselves. I am glad to know that you like our convenient location, while we will work on some areas, so as to serve you and our guests even better. We look forward to the pleasure of serving you again. Hope to see you soon!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Steven Lo, Hotel Management
Dear Yves,Thank you so much for your positive comment on our hotel, JW Marriott Hotel Hong Kong. We would keep up our good job. Hope we can see you again and your support is really appreciated. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
