Ratings based on 973 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Compare to western standards like a motel. Lack of face towels, thermostat don’t works either too cold or hot, shower only, very dark.
Comment from Hotel Management
24 Apr 2024 by Reservations Manager, Hotel Management
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
by A verified traveler
Posted 20 Apr 2024
This hotel should be rated as no more than two star. Very outdated room with broken thermostat
Comment from Hotel Management
20 Apr 2024 by Reservations Manager, Hotel Management
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
by A verified traveler
Posted 5 Apr 2024
Location was great. Public transportation was right at the hotel door. Front desk very nice and helpful. They let us do early check-in for free. The only thing I didn't like was the pillows. They were very hard. No soft pillows.
Comment from Hotel Management
6 Apr 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
by A verified traveler
Posted 30 Mar 2024
Staff were really nice and all the dining options around are good. Plus its close to the train station.
Comment from Hotel Management
2 Apr 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
by A verified traveler
Posted 24 Mar 2024
big room
Comment from Hotel Management
26 Mar 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
by A verified traveler
Posted 22 Mar 2024
Early morning check in was a plus. Post 2 am and front desk was very friendly
Comment from Hotel Management
23 Mar 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
by A verified traveler from Shoreline
Posted 13 Mar 2024
Old, things inside room pretty worn out. Bed is still ok.
No small towel
The area is old
Comment from Hotel Management
18 Mar 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
by A verified traveler
Posted 18 Feb 2024
It’s okay
Comment from Hotel Management
21 Feb 2024 by Reservations Manager, Hotel Management
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
