Ratings based on 352 Verified Reviews

4.2 out of 5
100% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 20 Jul 2024
Convenience and cleanliness
3 out of 5
by A verified traveler

Posted 16 Jun 2024 on Hotels
Through out the stay all the lifts were out of order except the service lift. Inconvenience and lack of communication and updates.
1 out of 5
by A verified traveler

Last time staying here

Posted 14 Jun 2024 on Hotels
All the lifts were down and wasted time to use cargo lift 30 mins each time. Stayed 3 nights and maintenance still cannot fix the lift. Definitely give this property a miss. Horrid experience and just spoil the holiday mood.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Jun 2024
4 out of 5
by A verified traveler

Posted 30 May 2024
Aircon in all rooms did not come on at all when we first check in. Had to wait 2 hours and even call maintenance before aircon came on. Aircon was also intermittent throughout the night. Property is very nice and clean though.
3 out of 5
by A verified traveler

Posted 31 Mar 2024
It was a convenient place to stay as it was opposite KOMTAR. It was a busy hotel so the place needs some regular maintenance.
4 out of 5
by A verified traveler

Posted 26 Nov 2023
Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…
5 out of 5
by A verified traveler

Posted 26 Nov 2023
Everything is good, except there is no TV feature to watch Netflix, or option for me to plug my HDMI cable on the tv. Else everything is good!
2 out of 5
by A verified traveler

Love the hotel but not this time round

Posted 20 Nov 2023 on Hotels
I have stayed here multiple times and have always love the hotel. However this was the worse experience i had. Firstly the door was not functioning well. I had to change both my keycards at least 5 times over my 3 nights stay. Also when i check into the room, the tv was welcoming another guest name instead, it seem like they have just decided to swop my room. Also the shower head was set so high that i could not reach it and had to use the rain shower. I did not have these issues when i stayed in this hotel previously so i am not sure if it is this room. Just a suggestion, please install some racks in the shower for guests who would like to use their own toiletries.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Oct 2023 on Hotels
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