Ratings based on 732 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Very clean and quiet place to stay with a very a friendly staff. The location is great and we enjoyed our stay l.
Comment from Hotel Management
11 Jun 2024 by Equipo Room Mate Leo, Hotel Management
Dear Sahar,Thank you very much for sharing your positive experience at Room Mate Leo and for giving us a wonderful 5/5 rating. We are delighted to hear that you found our staff to be very nice and helpful. Your kind words motivate us to continue providing excellent service to all our guests.We appreciate the time you took to leave this review and look forward to welcoming you back to our hotel soon.Best regards,
by A verified traveler
Posted 4 Jun 2024
Very nice and helpful staff.
Comment from Hotel Management
5 Jun 2024 by Equipo Room Mate Leo, Hotel Management
Dear Donna,Thank you very much for sharing your positive experience at Room Mate Leo and for giving us a wonderful 4/5 rating. We are delighted to hear that you found our staff to be very nice and helpful. Your kind words motivate us to continue providing excellent service to all our guests.We appreciate the time you took to leave this review and look forward to welcoming you back to our hotel soon.Best regards,
by A verified traveler
Posted 3 Jun 2024
The hotel is so close to the central city you can walk most anywhere. And the staff was so nice they really went above and beyond for new visitors to their city.
Comment from Hotel Management
5 Jun 2024 by Room Mate Leo´s Team, Hotel Management
Dear Randolph,Thank you very much for sharing your wonderful experience at Room Mate Leo and for awarding us a perfect 5/5 rating. We are thrilled to hear that you appreciated our convenient central location, allowing you to walk almost anywhere, and that our staff made such a positive impression by going above and beyond for our guests.We truly value the time you took to write this review and are delighted to know that we contributed to making your visit to Granada memorable. We look forward to welcoming you back to our hotel soon.Best regards,
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Equipo Room Mate Leo, Hotel Management
Dear Guy,Thank you so much for taking the time to leave such a wonderful review of your recent stay at Room Mate Leo in Granada!We are thrilled to hear that you had a fantastic experience with us and that you enjoyed our hotel to the fullest. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back to Room Mate Leo in the future.Warm regards from the Room Mate Leo team!
by A verified traveler from Chicago
Posted 25 May 2024
Good stay only issue was construction started outside our room at 7am which bumped down my review.
Comment from Hotel Management
26 May 2024 by Room Mate Leo team, Hotel Management
Dear Timothy,Thank you for taking the time to share your review following your stay at Room Mate Leo in Granada. We are pleased to hear that you had a good stay overall and rated us 4/5.We sincerely apologize for the inconvenience caused by the construction noise. We understand how important a peaceful environment is for our guests and regret that this impacted your experience.Your feedback is valuable to us, and we will work on ensuring that such disruptions are minimized in the future. We hope to have the pleasure of welcoming you back to Room Mate Leo, where we can provide you with an even better experience.Warm regards,Room Mate Leo Team
by A verified traveler from Fullerton
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Room Mate Leo team, Hotel Management
Dear Kyeung Hae,Thank you very much for your positive review and for choosing Room Mate Leo during your stay in Granada. We are delighted to hear that you rated us 4 out of 5.We are glad you enjoyed your time with us and appreciated our services and accommodations. Your feedback is very important to us, and it helps us continue to improve and provide the best experience for our guests.We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back to Room Mate Leo in the future.Warm regards,Room Mate Leo Team
by A verified traveler
Posted 16 May 2024
The room was fine, but did not have a window which was very bothersome. There was nothing in the booking that indicated there would be no window in the room. I asked to extend checkout time by 30 mins and was told they could not accommodate. Given how many hotels are in the area, I would probably pick somewhere else next time.
Comment from Hotel Management
22 May 2024 by Miriam Expósito, Hotel Management
Dear Deena,First of all, we really appreciate your visit and the time you took to leave us your impressions. We are delighted to hear that you enjoyed your time with us.We sincerely regret that the room you were assigned was not to your liking due to the lack of a window with an interior view, as the room you were assigned had an interior view. Had we known about your discomfort during your stay, we would have done our best to offer you another room type that would have met your expectations. We are also sorry that we were unable to extend your check-out time on this occasion.Your feedback is very valuable to us and helps us to improve our services. We look forward to welcoming you back with open arms in the future and providing you with an even better experience.Thank you again for your visit and for sharing your experience, we hope to see you soon!Best regards,Miriam ExpósitoRoom Mate Leo Hotel Manager
by A verified traveler
Posted 10 May 2024
Really enjoyed our stay
Comment from Hotel Management
13 May 2024 by Room Mate Leo´s Team, Hotel Management
Dear Robert. Thank you very much for sharing your review. For us is very important, that all our guests feel at home. We hope that you come back as soon as possible. Best Regards.
by A verified traveler
Posted 8 May 2024
The staff were exceptional. Special call out to Alex who gave us some excellent bar and restaurant recommendations. Room clean and great location. Only negative was some construction noise early in morning from surrounding buildings. Other than that would recommend.
Comment from Hotel Management
10 May 2024 by Room Mate Leo team, Hotel Management
Dear David,Thank you for taking the time to share your feedback following your recent stay at Room Mate Leo in Granada. We truly appreciate your review, and we're delighted to hear that you had a positive experience overall.It's wonderful to know that you found our staff to be exceptional, particularly Alex, who provided you with excellent bar and restaurant recommendations. We're glad you enjoyed our clean rooms and convenient location.We apologize for any inconvenience caused by the construction noise from surrounding buildings. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experiences.Thank you once again for your review and recommendation. We hope to have the pleasure of welcoming you back to Room Mate Leo in the future.Warm regards,Room Mate Leo Team
by A verified traveler
Posted 7 May 2024
Great
Comment from Hotel Management
13 May 2024 by Room Mate Leo´s Team, Hotel Management
Dear Lisa. Thank you for taking a few minutes to share your experience. Your words are a reward for our daily work. It will be a pleasure to be your guide again on your next visit to Granada. Best Regards.
