Ratings based on 394 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The lifts were down this time during my stay. Too many guests were all just waiting for the service of a single lift. The air con can go from cold to normal room temperature then cold and normal room temperature again throughout the whole day,especially at night. But i like the hotel's location,checking in and out hassle free. Hotel's breakfast is nice though it's always the same food everytime i visited. Staffs are very friendly,always do their best to explain and help if guests have any enquiries or problems. This is my 5th or 6th stay in Holiday Inn JB City Center.
by A verified traveler
Posted 6 Jun 2024
The good: Hotel is modern. Well-renovated. Good location with Komtar and City Square. We registered our car and among the staff we met, the security guard was the most helpful and service-oriented staff. During breakfast, one staff saw that I was carrying my plate in one hand and a baby in the other so she helped me carry the plate to my table which I really appreciate. The bad: Room 2902. Room smelled musty. Non-carpeted area of the floor was sticky to walk on. Bathroom was disgusting. First glance, it looked nice. Then I saw the stains and mould and dust and dirt. I felt really “ick” to use it. We stayed in a twin room and one bed smelled of body odour. Bed too firm for my liking. Breakfast was a chaotic mess. We had to find a table ourselves. There were no cutleries on the table and when I went to a counter where I saw cutleries in the drawers, it was only then the staff stopped me from taking cutleries myself, and set our table. To order eggs, you have to write on a paper how you want your eggs done. It states the order will be sent to our table but I might be mistaken. Orders were not sent. We had to collect it from the egg station. Where there was a “pyramid stack” of cooked uncollected egg orders. There was a play area for kids which is such a great idea but it was filthy and I was reluctant to let my daughter play there. Even though breakfast was already paid for, I skipped breakfast the next day and we left at 9am as we couldn’t wait to check out.
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Dear Lily,Thank you for sharing your feedback with us. We appreciate your detailed review, and I apologize for the mixed experience you had during your stay.I'm glad to hear that you found our hotel modern and well-renovated, and that our location suited your needs. We're also pleased to hear about the positive interactions with our security guard and the helpfulness of our breakfast staff.However, I'm truly sorry for the issues you encountered with your room, including the musty smell, cleanliness concerns, and the uncomfortable bed. Your feedback has been shared with our housekeeping team to ensure immediate improvements are made.Regarding breakfast, I apologize for the chaotic experience and the confusion with the egg orders. Your comments have been shared with our F&B team for further training and improvement.I'm disappointed to hear about your experience with the play area for kids. This falls short of our standards, and we will address this immediately to ensure it meets the expectations of our guests.Once again, I apologize for the inconveniences you faced. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,
by A verified traveler
Posted 6 Jun 2024
Clean
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Dear Nazri,Thank you for your fantastic review! Your satisfaction is our priority, and we're glad everything met your expectations.We look forward to welcoming you back for another great stay soon!Warm regards,
by A verified traveler
Posted 6 Jun 2024
Not satisfy that a bottle of body wash was not refilled in the room when we checked in. We have to ask for it . Should not be happened in such a good hotel.
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Dear Kwee Hoon,Thank you for bringing this matter to our attention, and please accept our apologies for the oversight regarding the body wash in your room.We understand that such details are important, and we regret any inconvenience caused. Your feedback has been shared with our housekeeping team to ensure that all amenities are properly replenished for our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,
by A verified traveler
Posted 6 Jun 2024
Nice room and good location.
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Dear Joanne,Thank you for your fantastic review! We're thrilled to hear that you had a superb staycation with us.Your satisfaction is our priority, and we're glad everything met your expectations.We look forward to welcoming you back for another great stay soon!Warm regards,
by A verified traveler
Posted 2 Jun 2024
Not so accessible.
Comment from Hotel Management
5 Jun 2024 by Holiday Inn Johor Bahru City Centre, Hotel Management
Dear Guest,Thank you for taking the time to review your stay with us.We are very pleased to hear that you enjoyed your stay and vacation.Do reach out to us for any assistance required for your next stay.Looking forward to having you again as a guest in our hotel.Sincerely,Chris LimGuest Services ManagerHoliday Inn Johor Bahru City Centre
by A verified traveler
Posted 28 May 2024
Best hotel in JB… worth paying a bit more for the comfort and convenience. Traffic can be a bit rough but it’s not an issue with Grab cars easily available.
Comment from Hotel Management
5 Jun 2024 by Holiday Inn Johor Bahru City Centre, Hotel Management
Dear Mildred,Thank you for taking the time to review your stay with us.We are very pleased to hear that you enjoyed your stay and vacation.Do reach out to us for any assistance required for your next stay.Looking forward to having you again as a guest in our hotel.Sincerely,Chris LimGuest Services ManagerHoliday Inn Johor Bahru City Centre
by A verified traveler
Posted 22 May 2024
conveneint location
cleanliness
good view
Comment from Hotel Management
27 May 2024 by Chris, Hotel Management
Dear Mazaini,Salam Mesra & Greetings from Holiday Inn Johor Bahru City Centre!Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay. It's our mission to provide exceptional service and create memorable moments, and your kind words reaffirm that we're on the right track.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know how we can make your stay even more enjoyable.
by A verified traveler
Posted 21 May 2024
Near to checkpoint, walking distance to shopping mall and easy to move around.
Comment from Hotel Management
27 May 2024 by Chris, Hotel Management
Dear Fong,Salam Mesra & Greetings from Holiday Inn Johor Bahru City Centre!Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay. It's our mission to provide exceptional service and create memorable moments, and your kind words reaffirm that we're on the right track.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know how we can make your stay even more enjoyable.
by A verified traveler
Posted 19 May 2024
Nice
Comment from Hotel Management
27 May 2024 by Chris, Hotel Management
Dear Hendra,Thank you for your good review and feedback. We strive to create an environment where guests can enjoy their stay and time with their beloved ones in a lively setting.Should you need assistance on any issues during your stay, please do reach out to me at +60 11-3683 3163, so we can collect all necessary details and take the appropriate steps to resolve the matter to your complete satisfaction.
